Looking for a high‑pressure call‑center job?
We aren’t either.

We don’t use scripts or follow rigid checklists. We genuinely want to make a difference – for our customers and for the planet. That means real conversations, real solutions and real impact.

Your team will be a brilliant group of curious, dedicated people who want to transform the energy industry just as much as you do. No egos, no buzzwords – just smart people working together.

It’s not always simple, but it’s rewarding. We move fast, things shift quickly, and just when you’ve mastered one thing, a new challenge arrives. If you enjoy a dynamic environment and love solving problems, we’ll support you at every step.

What you’ll do:
• Explain energy in clear, simple language – no jargon, just straightforward help with bills, meters and tariffs.
• Resolve issues quickly and confidently – from invoices and meter problems to more complex energy questions.
• Support customers by phone or email from start to finish – including when they have complaints.
• Respond flexibly and use your own judgement. No scripts – just genuine conversations and practical solutions.
• Treat every customer with the care and attention you’d give your own grandmother.
• Make a meaningful impact by helping people in difficult situations or guiding them toward more sustainable choices.
• Work from home with flexible hours and a supportive, motivating team.

Who we’d love to meet:
• People who truly enjoy delivering great customer service.
• Curious learners who ask questions, embrace change and love developing new skills.
• Team players who uplift those around them.
• People who care about the planet and a greener future.
• Natural problem‑solvers who identify challenges and jump right in.
• Those who stay calm under pressure and handle tough conversations with confidence.
• Empathetic people who can support customers in sensitive or challenging moments.

What we offer:
• Remote work and flexible scheduling – half your hours between 9:00 and 17:30, the rest whenever works for you.
• An electric‑car salary‑sacrifice scheme.
• Stock options.
• Weekly team meetings.

Does this sound like your kind of place? We’d love to meet you.

About the role:
Location: Remote
Start: As soon as possible
Salary: £24,900
Hours: 37.5 per week, including mornings, evenings and weekends

Our hiring process typically takes up to four weeks, though timing may vary. Here’s what to expect:

First conversation – A chat with someone from the team, or you can send recorded answers whenever it suits you.
Prep call – A member of the talent team will walk you through everything you need to know for Discovery Day.
Discovery Day – Meet future teammates, take part in group tasks, role‑plays and one‑to‑one conversations, and get a feel for the role and culture.
Final interview – Come to our office, meet two leaders, ask questions and experience the environment yourself.

Throughout the process, you’ll stay in close contact with our recruitment team, and your main contact will guide you through each stage. Questions? Email us at hiring@octoenergy.com.

Ready to grow your career with us? We want you to have everything you need to shine. If you need adjustments or have specific requests, just let us know – we’ll tailor the process to you.