ModSquad partners with leading global brands and is looking for exceptional customer support specialists.

Have you managed customer inquiries via tickets or email?
Do you enjoy the flexibility of remote work?
If so, ModSquad is excited to bring new freelance Mods on board.

If you’re interested in engaging, fast‑paced client projects, ModSquad could be a perfect fit. Our clients are innovative, well‑recognized companies whose users expect top‑tier support — and that’s exactly what we provide.

Our Mods bring strong skills, a positive attitude, and consistent motivation. They assist customers by troubleshooting, resolving issues, and helping them get the best experience from our clients’ products and services. New projects are available now, with more coming soon.

Hourly rate:
Provided during the interview.

Project hours (Pacific Time):
24/7 coverage

Commitment:
8 hours on February 9, 2025

Language:
English

What we’re looking for:
• Strong customer service skills
• Interest in TV and film
• Experience in technical support
• Familiarity with Zendesk
• Ability to work independently and ask questions when needed
• Solid problem‑solving skills across various apps and platforms
• Professional-level English
• Availability for 8 hours on February 9

Requirements:
• Desktop or laptop with Windows 10 or later
• Dependable headset
• Willingness to install MSQ security software and a two-factor authentication app on your phone

What you’ll receive:
• Opportunities to work with major global brands like the NFL, Vimeo, and Topps
• Flexible scheduling that you control
• Access to exclusive Hot Gigs
• Fully remote work
• Competitive hourly pay, shared during the initial conversation
• Paid onboarding

Tip: Take your time with the application. Clear and detailed responses improve your chances of being selected for an interview.

Note: Chromebooks are not compatible with ModSquad projects.

About ModSquad:
ModSquad provides managed digital engagement services worldwide. Our network of over 10,000 Mods delivers customer support, content moderation, community management, and social media services for major brands, including the NFL, Zendesk, and Topps. We help companies build stronger customer relationships. With Mods across more than 70 countries and in over 50 languages, we are a trusted leader in digital engagement.

ModSquad is an equal opportunity employer and evaluates all applicants without regard to legally protected characteristics.

Compensation is fixed and varies by client. Hourly rates are shared during the interview and depend on factors such as location, task complexity, and relevant experience. This role is not available to residents of California, Colorado, New York, or Washington.