Your potential has a place here with TTEC’s award-winning employee experience. As a Temporary Bilingual Customer Service Representative – Government Public Trust Clearance – Spanish/English working remotely, you’ll help bring a human touch to business. Our employees agree that our purpose, team, and culture are exceptional, and our Great Place to Work certification in the United States proves it. This role is available only to residents of specific U.S. states, including AL, AZ, AR, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, ND, MD, MI, MO, MS, NE, NM, NH, OR, NC, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, and WY. We cannot accept applications from residents of AK, CA, CO, HI, IL, MA, ME, MN, MT, NJ, NY, RI, WA, Washington DC, or from outside the United States. These restrictions apply only to this specific role, and you may be eligible for other TTEC positions.

What You’ll Do
TTEC supports various long-term and short-term government contracts. We’re building an Emergency Response Team that can be deployed within 48 to 72 hours when natural disasters occur. When national emergencies happen, we’re ready to help. These roles are meaningful, as you’ll support U.S. residents during critical times.

During a typical day, you will:
• Guide community members on available services that may assist their situation
• Offer the best solutions through communication channels such as phone, email, or chat
• Listen carefully to customer questions and respond thoughtfully
• Handle customer concerns with patience and empathy

What You Bring
• At least 6 months of customer service experience
• High school diploma or equivalent
• Strong written and verbal communication skills in Spanish and English
• Computer proficiency
• Bilingual fluency in English and Spanish
• U.S. citizenship due to government contract requirements

Technology Requirements
• High-speed internet (over 15 Mbps)
• A USB-wired headset is recommended, though some existing headsets may be acceptable (Bluetooth not allowed)
• A smartphone or IOS/Android device for daily login
• A company-provided computer for the duration of the assignment

What You Can Expect
• Support for your career growth and development
• An inclusive, community-focused culture that encourages giving back
• A global team of curious, lifelong learners guided by strong values
• A base pay rate of $17.20 per hour plus an additional $4.57 per hour for the first 40 hours each week in place of health benefits for this temporary position

More About the Role
We ensure you have the tools and support needed to thrive, starting with training and ongoing coaching through webcam-based engagement, along with access to thousands of free courses to help you grow your career. You bring the compassion and supportive attitude that helps customers feel cared for. At TTEC, you’ll be part of a connected, global family. You’ll report to a Team Lead and play an important role in delivering excellent customer experiences and supporting team success.

About TTEC
Our mission is simple: make customers happy. Since 1982, we’ve helped top global brands create positive, profitable customer experiences through a blend of human interaction and technology. We connect with millions of customers each day through calls, messaging, texts, and video chats. Exceptional customer service begins with people like you.

TTEC is an equal opportunity employer. All qualified applicants will be considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are dedicated to building a diverse, inclusive workforce that values and empowers different cultures and perspectives. We strive to reflect the communities we serve by delivering not only outstanding service and technology, but also genuine humanity. We ensure every employee feels respected, supported, and free to be their authentic self at work. Diversity is our strength, bringing fresh perspectives and unique contributions to everything we do.