ModSquad collaborates with leading global brands, and we’re looking for outstanding Customer Support professionals to join our team.

Have you handled customer inquiries through tickets or email?
Do you enjoy remote work with flexible scheduling?
If so, we invite you to join our network as a Mod Contractor.

If you want meaningful, fast-paced client work, ModSquad is the perfect fit. Our clients are well-known, forward-thinking companies whose customers expect excellent support—and that’s exactly what we deliver.

Our Mods bring strong skills, a positive attitude, and enthusiasm every day. They help customers find answers, resolve issues, and get the most out of our clients’ products and services. New projects are available now, with more coming soon.

Hourly Rate:
Provided during the interview.

Project Hours (Pacific):
24/7

Commitment:
8 hours on February 9, 2025

Language:
English

What We’re Looking For:
• A customer-focused support approach
• Interest in TV and film
• Experience in technical support
• Knowledge of Zendesk
• Ability to work independently and ask for clarification when necessary
• Strong troubleshooting abilities across various applications and platforms
• Professional English fluency
• Availability for 8 hours on February 9

Workspace Needs:
• Your own Windows 10 (or newer) computer
• A dependable headset
• Willingness to install MSQ security tools and a 2FA app on your phone

What You’ll Gain:
• Opportunities to work with major brands like the NFL, Vimeo, and Topps
• Flexible self-scheduling
• Access to unique projects
• Fully remote work
• Competitive hourly pay revealed during your interview
• Paid orientation

Tip: Take your time with the application. Detailed, thoughtful answers will boost your chances of being selected for an interview.

Note: Chromebooks are not supported for ModSquad projects.

About ModSquad:
ModSquad provides managed digital engagement services around the world. Our network of over 10,000 Mods offers customer support, content moderation, community management, and social media services for major brands including the NFL, Zendesk, and Topps. We help businesses build strong customer connections. With Mods across more than 70 countries and over 50 languages, we are a trusted leader in digital engagement.

ModSquad is an Equal Opportunity Employer and welcomes all applicants regardless of legally protected characteristics.

Pay rates vary by client and cannot be negotiated. Specific rates are shared during the interview and depend on factors such as location, job complexity, and relevant experience. This role is not available to residents of California, Colorado, New York, or Washington.