Our Mission and Opportunity
Early childhood education is a key predictor of lifelong outcomes, essential for working families, and a powerful force for social and economic impact. Brightwheel’s vision is to make high‑quality early education accessible to every child by giving teachers more meaningful time with students, keeping parents actively involved, and supporting the small businesses that drive the $175 billion early education industry. Brightwheel is the most trusted technology brand in early education worldwide, relied on by thousands of educators and millions of families.

Our Team
We are a fully remote organization with employees across all US time zones. Our team is skilled, passionate, and dedicated to serving customers. We are backed by leading investors including Addition, Bessemer Venture Partners, the Chan Zuckerberg Initiative, GGV Capital, Lowercase Capital, Emerson Collective, and Mark Cuban.
We believe that everyone—employees and the students, teachers, and administrators we support—deserves the chance to grow and succeed, regardless of background. We value diversity in every form because it strengthens our team and the communities we serve. Our daily work and decisions are guided by our Leadership Principles.

Who You Are
Brightwheel is looking for a Program Manager, Training & Enablement to join the Internal Enablement team. You are an experienced training leader who thrives on helping teams excel. You bring deep expertise in training strategies gained in fast‑growing tech environments. You enjoy setting ambitious goals, coaching teams toward excellence, and seeing measurable improvements. You identify training needs using data, build scalable role‑specific programs, and cultivate growth and continuous improvement within your team. You are committed to boosting the effectiveness of customer success teams and ensuring strong onboarding, engagement, and support for customers.

What You’ll Do
• Build and grow the Growth/Upsell enablement function, establishing clear goals and routines that align training with business needs.
• Work with leadership to create training curricula and materials for new products and processes, and expand our learning management system.
• Lead trainings for individual contributors and managers, and provide one‑on‑one coaching to accelerate development and maintain process alignment.
• Use data to monitor performance across upsell teams, identifying gaps and creating targeted training solutions.
• Continuously assess training effectiveness and connect improvements in results to training efforts.
• Leverage AI coaching and performance tools to strengthen training for customer‑facing teams.
• Give regular feedback to sales management and operations to improve systems, scripts, and hiring processes.

Qualifications, Skills, and Abilities
• 3–5 years of training or management experience in a fast‑paced tech environment, with a strong record of impactful training delivery.
• Demonstrated ability to build a high‑impact program from the ground up.
• Knowledge of diverse learning methods; experience designing programs in an LMS is a plus.
• Experience training customer‑facing teams with proven success.
• Strong data analysis skills and the ability to use insights to guide training strategy.
• Excellent written and verbal communication skills with the ability to explain complex ideas clearly.
• Strategic thinker able to design and implement scalable training aligned with company goals.
• Strong cross‑functional collaboration and stakeholder influence skills.
• Familiarity with AI coaching and performance tools is helpful.
• Additional certifications in training or customer success are a plus.

Compensation
$84,000–$115,000 per year.
Brightwheel is committed to pay equity and offers competitive compensation including salary, equity, and benefits such as premium medical, dental, and vision coverage, generous parental leave, flexible paid time off, and monthly wellness, productivity, and learning stipends.
For cash compensation, brightwheel uses standardized ranges based on role, level, location, and market benchmarks. For this role in all US locations, annual cash compensation includes a base salary of $58,800–$63,000 plus a variable component of $39,200–$42,000, for total on‑target earnings of $98,000–$105,000.

Brightwheel is committed to a diverse and inclusive workplace and is an equal opportunity employer. All qualified applicants will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.