Why You and Us?
You’re a team player who is ambitious, well-organized, and highly attuned to customer needs and solutions. You enjoy working in a dynamic startup environment and are excited about helping our customers succeed while showcasing the value of our unique SaaS platform.

If that sounds like you, we look forward to welcoming you soon to our ambitious Customer Success team. You’ll work independently while staying closely connected with the team and take on significant responsibility from day one.

Customer Success Manager
As a Customer Success Manager, you act as the main point of contact for our existing customers. You run meetings, create revenue forecasts, and secure orders. With your ERP expertise and your meticulous approach, you maintain full visibility of all orders and prepare competitive quotes.

Your ability to drive upselling and cross-selling, paired with at least two years of experience in customer success or a related field, makes you an essential member of our team. We also value strong ownership, a strong focus on targets, and a solid growth mindset.

Your Responsibilities
• You are our customer champion: You stay in regular contact with your customers, conduct meetings, and serve as their primary point of contact.
• You are our revenue strategist: You prepare monthly revenue forecasts for existing customers, proactively secure orders, and calculate margins to create competitive quotes. Order frequency varies by customer from monthly to yearly.
• You are our order management expert: You confidently use ERP systems to create quotes and orders while keeping track of the full process from purchase to delivery.
• You ensure quality: You handle escalations, especially related to delayed deliveries, resolve complaints with a solution-oriented mindset, and anticipate potential issues before they arise.
• You drive growth: You identify cross-selling and upselling opportunities, collaborate closely with internal teams, and turn customer feedback into actionable ideas that boost satisfaction and revenue.

Your Experience and Personality
• You are a customer success strategist: You bring at least two years of experience in customer success or a related field. You can close deals while also nurturing long-term relationships and easily switch between farmer and hunter roles.
• You are a revenue driver: You naturally spot and pursue upselling and cross-selling opportunities, think entrepreneurially, and understand the impact of customer decisions.
• You are a communication expert: You communicate clearly and effectively across teams, show empathy, and understand people well. You speak native-level German and C1-level English.
• You are highly organized: You stay calm and structured even under pressure and know how to prioritize effectively.
• You are a team player: You enjoy working with others, spend several days a week in the office, and bring a pragmatic, hands-on mindset that strengthens our culture.

Why Packmatic
At Packmatic, you’ll join a fantastic team where everyone’s work is valued and appreciated. Open communication, productive and respectful collaboration, continuous learning, and enjoying what we do are important to us. In addition, you can expect:
• Ownership: Join a motivated, diverse, and successful Customer Success team with plenty of freedom and responsibility from day one.
• Impact: Join us early, shape our success, and work alongside an exceptional team.
• Flexibility: Hybrid working model in our Berlin office.
• Leadership: Work in a company driven by an inspiring vision, led by experienced founders and backed by top-tier investors.
• Recognition and growth: We believe in fair compensation and offer a clear development path.

You don’t match every single requirement but have strengths we should know about? We’re always excited to meet exceptional candidates, so please don’t hesitate to apply. We hire for skill, values, and personality—and we’d love to grow together with you.

We look forward to your application!

At Packmatic, we celebrate diversity. We are committed to equal employment opportunities regardless of gender, religion, age, sexual orientation, ethnicity, disability, or background. We care about each other and appreciate everyone’s contribution to our mission.

About Packmatic
We are reinventing the packaging market. Our mission is to help bring the packaging industry into the digital age while reducing its environmental footprint.

Our customers love our solution, and we receive 40–50 inbound requests per week. We recently raised a 15M Series A from leading VCs. If you’re driven to modernize one of the world’s largest B2B industries and want to make a real impact in a fast-growing digital startup in the heart of Berlin, you’re in the right place.

We have already digitized the packaging procurement process for many happy SME and enterprise customers, helping them reduce tons of plastic waste—and this is only the beginning.