We are specialists in tech transformation, combining human expertise with AI to deliver scalable technology solutions. With more than 8,000 CI&T professionals worldwide, we have partnered with over 1,000 clients throughout our 30-year history. Artificial Intelligence is part of our everyday work.

We are looking for a hands-on professional to join an offshore data processing team responsible for manually handling documents when OCR automation does not succeed. This role centers on operational support, process design, and performance tracking.

Key Responsibilities:
– Manually enter data and validate documents when OCR automation fails.
– Maintain accuracy, consistency, and timely completion of processed data.
– Provide support during peak demand and operational gaps.
– Define, document, and enhance end-to-end back-office processes for OCR exception handling.
– Create SOPs, quality controls, and productivity standards.
– Update OCR templates in response to changes in source documents.
– Revise templates for each document type when OCR errors occur.
– Continuously refine workflows to reduce backlog, delays, and rework.
– Monitor and report key metrics such as throughput, accuracy, backlog, turnaround time, and exceptions.
– Identify bottlenecks, risks, and performance issues, and take corrective action.

Technical Skills:
– Advanced English proficiency (spoken and written) for communication with U.S. clients.
– Ability to communicate effectively in Portuguese.
– Experience handling operational issues and performing root cause analysis.
– Proactive in identifying inefficiencies and suggesting workflow improvements.
– Skilled in defining, documenting, and improving back-office processes, including SOPs and quality controls.
– Experience tracking performance metrics like throughput, accuracy, and turnaround time.
– Availability for flexible work hours.
– Familiarity with data entry tools and OCR technologies.

Our benefits include:
– Health and dental insurance
– Meal and food allowance
– Childcare assistance
– Extended paternity leave
– Gym and wellness partnerships via Wellhub (Gympass) and TotalPass
– Profit Sharing and Results Participation (PLR)
– Life insurance
– Continuous learning through CI&T University
– Discount programs
– Free online platform for physical, mental, and overall well-being
– Pregnancy and responsible parenting course
– Partnerships with online learning platforms
– Language learning platform
– And much more

More details about our benefits can be found at: https://ciandt.com/br/pt-br/carreiras

At CI&T, inclusion begins from the first interaction. If you are a person with a disability, it is important to present your assessment during the selection process. You can see the required information for the assessment in the linked guide. This ensures we can provide the support and accommodations you need. If you do not yet have the assessment, we can help you obtain it.

Our dedicated Health and Well-being team, inclusion specialists, and affinity groups will support you throughout the entire process. Count on us to walk this journey with you.