Looking for a monotonous call centre job?
Yeah, we aren’t either.

We’re not here to follow scripts or tick boxes. We’re here to disrupt the norm and make energy better for customers and the planet. That means genuine conversations, real problem‑solving, and meaningful impact.

Your team will be a group of curious, driven people who are just as eager to transform the industry as you are. No egos, no corporate fluff—just smart, supportive teammates tackling challenges together.

It won’t always be simple, but it will always be worth it. We move quickly, things evolve, and just when you think you’ve mastered something, a new challenge appears. If you thrive in a fast-paced, ever-changing environment, we’ll support you every step of the way.

What you’ll do:
– Make energy simple by cutting through the jargon and helping customers understand their bills, meters, and tariffs without the stress.
– Solve problems confidently, whether it’s a billing issue, a meter concern, or something more complex.
– Provide end-to-end service, handling queries from start to finish—including complaints—so customers get the right support the first time.
– Think on your feet. No scripts or robotic replies—just genuine conversations that lead to smart solutions.
– Treat every customer with the same care you’d offer a loved one, showing kindness and going the extra mile.
– Make a difference by supporting those struggling with energy costs or helping customers make greener choices.

Who we’d love to hear from:
– People who are passionate about great customer service and enjoy making someone’s day better.
– Curious thinkers who ask questions and adapt quickly to change.
– Team players who support one another without ego.
– People who care about the planet and want to be part of the fight against climate change.
– Natural problem-solvers who spot issues and fix them.
– Individuals who stay calm during difficult conversations and keep finding solutions.
– Those who bring empathy and patience when supporting customers in vulnerable situations.

What’s in it for you?
– EV salary sacrifice scheme
– Cycle‑to‑work programme
– Share options
– Fully stocked kitchens
– Weekly team “Family Dinner” catch‑ups

Think this sounds like your kind of workplace? We’d love to hear from you.

About the role:
This is a home‑based position.
We’re looking for people who can start right away.
Salary: £24,600
Full‑time hours.

Our recruitment process usually takes up to four weeks, but we’ll work around what suits you best. Here’s what to expect:

First Stage Interview – Speak with a team member or record answers to set questions whenever it works for you, giving you flexibility without needing a live interview.

Prep Call – You’ll have a call with someone from the Talent Team who will guide you on how to succeed at the next stage, our Discovery Day.

Discovery Day – Meet potential colleagues and take part in group tasks, role plays, and one‑to‑one interviews. It’s designed to show you the culture and the type of work you’ll be doing.

Final Interview – Meet two members of our leadership team at the office, ask any final questions, and get a feel for the working environment before making your decision.

You’ll stay in touch with our recruitment team throughout, and your Recruiter will support you at every step. If you have questions, email us at talent@octoenergy.com.

Ready to build a career with us? If you need any specific accommodations or have personal preferences for the process, let us know—we’ll tailor your experience so you can perform at your best.