Primary Role
Oversee the production of print jobs from the moment an approved estimate becomes a live job, ensuring timely delivery, quality control, and clear communication between Account Management and Production while using PrintSmith and FileMaker.

Key Responsibilities
• Job Onboarding
• Receive confirmation from the Estimator, Account Manager, or Sales that a quote has been approved.
• Verify all job details, including quantities, materials, production notes, deadlines, and attachments.

• Materials Management and Purchasing
• Check inventory for required paper, substrates, and finishing materials.
• Order materials from vendors according to job specifications.
• Track purchase orders, confirm delivery dates, and follow up with suppliers.
• Log received materials and notify production of their availability.

• Production Planning and Scheduling
• Assign jobs to Prepress, Press, and Bindery teams using FileMaker.
• Schedule jobs within daily production workflows.
• Identify priority or rush jobs and modify timelines when necessary.

• Production Communication and Oversight
• Print or electronically share job tickets with clear specifications and instructions.
• Communicate special requirements or last‑minute changes.
• Ensure teams update job status in FileMaker.

• Proof Management
• Upload customer proofs or approvals into FileMaker.
• Monitor approval status and alert the Account Manager or Production if approval is delayed.
• Hold production until proof approval when required.

• Issue Resolution
• Watch for job delays or material shortages.
• Escalate issues to the Account Manager as needed.
• Maintain comprehensive job notes, status updates, and daily logs.

• Delivery Coordination
• Verify packaging and delivery details.
• Use FileMaker or outside courier systems to manage dispatch and tracking.
• Mark the job as completed or delivered once confirmed.

• Job Closure and Handover
• Review the finished job for accuracy and quality.
• Archive production notes and client communication.
• Notify the Account Manager or Billing team for invoicing.

Qualifications
• At least 2 years of experience in a commercial printing environment
• Associate degree in graphic design, business, or a related field (preferred)
• Experience preparing cost estimates for commercial print work (preferred)
• Experience with CRM systems, especially FileMaker or PrintSmith

Salary: $65,000–$75,000 per year