Bloom is a full-service workplace design consultancy supporting a Bloom Partner in their search for a Customer Experience Representative. As Talent Advisors, we act as the link between you and our Bloom Partner throughout the hiring process. We do not use automated systems to scan resumes—every application is reviewed by a real person to ensure fairness and consistency. If selected, you will be hired directly by our client. We look forward to receiving your application.

Hello, I’m Stephanie, the Operations Manager at Poppy & Peonies—a vibrant, energetic brand built on the belief that style and practicality should always complement each other. We focus on creating functional products that help simplify and brighten daily life.

My time at Poppy & Peonies has been truly rewarding. I began six years ago packing orders in our small office, and today I oversee an incredible team that has supported our expansion into new product categories and collaborations with inspiring creators and brands.

We take sustainability seriously. We are committed to protecting the planet and the animals that live on it. All our bags are made from premium vegan leather, and our entire product line is vegan, cruelty-free, and PETA-approved. Our shipping is plastic-free, and we rely on recycled, compostable, and biodegradable materials to reduce waste. We continually explore new ways to improve product and supply chain sustainability and lower our carbon footprint.

About the Role
We are looking for our second Customer Experience Representative to join our growing team.

In this position, you will be the first point of contact for Poppy & Peonies customers, ensuring each interaction is positive and memorable. You’ll answer questions, troubleshoot issues, and provide support through all communication channels, including email and live chat. This role is essential in maintaining our high customer service standards.

The Opportunity
• Act as the primary point of contact for customers with professionalism and care.
• Respond to messages via live chat (Tidio), email, and other communication tools.
• Give clear and accurate information about our products, policies, and services.
• Address concerns, solve problems, and ensure customers feel appreciated.
• Troubleshoot orders using Shopify, Click Ship, and Loop.
• Collaborate with internal teams to maintain consistency and support escalated inquiries or special requests.
• Share observations and feedback with the team to enhance the customer experience.

What You Bring
• Experience in customer service or a customer-facing role in a DTC or e-commerce environment.
• Excellent communication skills and the ability to resolve or de-escalate difficult situations.
• Comfort using live chat platforms and customer service tools, including Tidio.
• Familiarity with e-commerce systems such as Shopify, Click Ship, and Loop.
• A team-oriented attitude and willingness to collaborate.
• Adaptability and comfort working with shifting priorities.
• Patience, positivity, and professionalism in every customer interaction.
If you don’t meet every requirement but are excited about the role and bring many of these strengths, we encourage you to apply.

The Recruitment Process
• Phone interview with Erica, Talent Advisor at Bloom
• Video interview with Stephanie, VP of Operations
• Take-home task
• Final video interview with Stephanie and Zeveren, Customer Experience Representative
• Reference checks
• Offer

Location & Working Hours
We are seeking a candidate in the Eastern Time Zone to join our remote team, working Wednesday–Sunday from 12:00 pm to 8:00 pm ET.

Compensation & Benefits
• Annual salary of $50,000 to $60,000 CAD
• Three weeks of paid vacation
• $1,500 CAD annual health spending account
• $250 CAD yearly period and menstrual care budget
• $1,000 CAD annual product allowance for Poppy & Peonies items
• $400 CAD one-time home office setup allowance

Our Use of AI in Hiring
We believe in being upfront as technology evolves. At Bloom, AI may assist in creating job descriptions, interview questions, assignments, and guides. However, we do not use AI to search for, assess, screen, or interview candidates. Every application is reviewed by a human, all interviews are conducted by people, and hiring decisions are made by people. Human judgment is central to our process.

Like Bloom, Poppy & Peonies is committed to a fair and unbiased hiring process. To keep things consistent, hiring managers will not reply to personal messages about this or other roles. Please submit all applications through Bloom.

How We Hire
Poppy & Peonies is committed to an equitable recruitment experience. To maintain fairness, the team does not respond to direct outreach about job openings.

We are proud to be an equal opportunity employer and welcome candidates regardless of race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. We seek motivated, thoughtful individuals who want to contribute meaningfully and support the mission of Poppy & Peonies.

We are committed to ensuring an inclusive and accessible hiring process and workplace. If you require accommodations, please let us know—we are happy to support your needs. For accessibility requests, alternative formats, or issue reporting, include this information in your application or email erica@buildwithbloom.com.