- Seek out challenging problems and relish opportunities to venture into unexplored territory.
- Are entrepreneurial and comfortable with high‐risk, high‐impact efforts.
- Are agile, creative problem solvers with an unsentimental focus on concrete results.
- Invest their time in quality work and giving others their respect and support.
- Co-manages the Fractured Atlas Programs team, including operations as well as employee relations
- Provides customer service quality assurance and shares feedback with frontline staff, identifying opportunities to improve team efficiency and developing plans to implement change;
- Handles escalated customer service interactions and other frontline customer service when required;
- Ensures Program Team-member compliance with Fractured Atlas internal financial accounting and general program and service policies;
- Enforces member compliance with fiscal sponsorship policies, including onboarding, fund disbursal, and audits as needed;
- Oversees the successful execution of cross-functional initiatives involving Fractured Atlas’s programs and services;
- Participates in and leads special projects, including but not limited to the development and implementation of new technical tools and systems;
- Other duties assigned as needed to support the team and our members.
- Experience managing diverse teams;
- Strong organizational and leadership skills;
- Self-motivated and hyper-organized with the ability to manage responsibilities independently.
- Demonstrated ability to successfully move forward multiple, concurrent projects effectively, take direction, and delegate when necessary;
- Deep understanding of fundraising, including individual giving, institutional funding, and crowdfunding;
- Must be comfortable working in a rapidly-changing environment and able to adapt to frequent changes and exchanges;
- Excellent written and verbal communication skills, a meticulous attention to detail, and creative problem solving skills;
- Interest in the arts. You do not need to identify as an artist, however it is important to be able to relate to the needs and experiences of our members;
- Strong desire to work as part of a fun, creative, and entrepreneurial team;
- Experience with Microsoft Office, G-Suite, web-based software, CRMs or sales software, and arts administration is preferred;
- Significant customer service experience preferred;
- Understanding of fiscal sponsorship and/or experience working on a fiscal sponsorship team a plus;
Salary is $72,850.00/year. Benefits include dental and medical insurance, flexible savings account, employer‐contributed 401K plan, commuter benefits, professional development allowance, ticket allowance, workplace supplies allowance, paid vacation and sick days, paid family leave, and a casual but hard‐working, friendly and supportive work environment.
TO APPLY
To be considered for the position, please use the application portal to upload all the items below in one PDF-formatted file with your name as the filename. (Please address materials to Theresa Hubbard, Chief Operating Officer)
- A substantive and original cover letter including your interest in the position and Fractured Atlas, the date you are available to start, and why we can’t live without you.
- A list of (3) professional references complete with phone number, email address, and explanation of the relationship. (References will not be contacted without your prior consent.)
- A résumé no longer than (2) pages outlining your educational and professional experience.
Prospective applicants are strongly encouraged to review our websites https://www.fracturedatlas.org and http://howwework.fracturedatlas.org prior to submitting materials.
OUR COMMITMENT
Fractured Atlas is an equal opportunity employer that values diversity, equity, and inclusion. (Read more about our Anti-Racism and Anti-Oppression commitment.) We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
September 3, 2021. Deadline for submission is Monday, September 20, 2021.
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