100ms is looking for an AI Deployment Engineer to help build and improve our AI agents for U. S. healthcare. This role is central to our product delivery — you’ll work with Product, Operations, and Account Managers to make sure our agents are accurate, reliable, and always improving based on customer needs.

Deployment Engineers are hands-on builders. You won’t just design ideas; you’ll see them through from start to finish: testing, fixing, refining, and making sure our AI agents work smoothly in the real world. This role blends technical problem-solving, product sense, and customer focus to create AI that actually helps people.

Responsibilities

• Understand Customer Needs
• Work with Product and Account Managers to understand healthcare and insurance use cases.
• Translate these needs into clear, working agent designs.
• Build & Deploy Agents
• Create and update prompts, conversation flows, and tool integrations.
• Test agents thoroughly before they go live.
• Make sure they’re reliable and ready for customer use.
• Test & Improve Performance
• Set up datasets and automated tests to measure quality.
• Run real-world checks to catch and fix edge cases.
• Continuously raise the bar for accuracy and consistency.
• Support Customer Value
• Ensure agent outputs (like benefit checks or call notes) show up correctly in dashboards.
• Troubleshoot quickly and connect fixes to what customers see.
• Partner with Operations to turn frontline issues into improvements.
• Keep Workflows Running Smoothly
• Maintain prompts, scripts, and rules so agents don’t break.
• Ensure smooth hand-offs between AI and human support when needed.
• Track long-term adoption and success metrics.

Success Looks Like

• Fast and accurate updates to workflows.
• Strong test coverage and reliable quality checks.
• Quick turnaround from customer issues to product fixes.
• Clean, accurate dashboards.
• Tangible improvements in customer satisfaction.

What We’re Looking For

• 2–6 yrs Experience with prompt design and working with LLM-powered tools.
• Comfort with APIs, dashboards, and light scripting (Python/JS).
• Problem-solver who can debug as well as design.
• Thinks about the whole system, from backend data to end-user experience.
• Strong communicator who works well across Product, Ops, and Accounts.
• Quick learner who’s motivated to turn new AI tech into dependable, customer-ready products.

Why This Role Matters

• In healthcare, accuracy and trust are everything. Patients, providers, and payers rely on our AI agents to handle critical interactions. Deployment Engineers make this possible by turning AI from a raw model into something practical, reliable, and human-friendly.

Why 100ms

• You’ll be part of a small team at a fast-growing engineering-first startup.
• You’ll work with engineers across the globe with experience in video at places like Facebook and Hotstar.
• You can grow as an individual contributor or as a team leader – freedom to set your own goals.
• You’ll work on problems at the cutting-edge of real-time video communication technology at a massive scale.

Additional Information

• At 100ms, we place a strong emphasis on in-office presence to promote collaboration and strengthen company culture.
• Under the current policy, employees are expected to work from the office at least three days a week—Tuesday, Wednesday, and Friday—as an essential part of their role.