JOB SUMMARY

We are searching for a new team member to join our Customer Support team at YPlan. This exciting role is on a part-time basis and involves evenings or weekend shifts. You will be the first point of contact for our customers. With your help, the Customer Support team will resolve customer issues quickly and efficiently.

RESPONSIBILITIES:

Receive and respond to all customer queries via Zendesk or over the phone. Pro-actively contact customers to provide information regarding any possible event changes or cancellations. Complaint Handling and Escalation where appropriate. Generating E-Tickets for customers. Following up on negative in-app feedback- escalating to event partners for satisfying resolution and following up with customers. Processing Refunds and Credit Transactions. Fraud Checks.

REQUIREMENTS:

Strong customer service experience, preferably with some phone based working. Technically literate with knowledge of using a CRM system highly advantageous.

Salary and compensation

$15,000 — $25,000/year

Equity

0.0 – 0.0