Director of Customer Service

Zype is a fast-growing tech startup looking for a Director of Customer Service to help us grow and better support our customers. Since winning SXSW 2015 Accelerator, we are refining our SaaS product that enables anyone to build and make money from their own branded video streaming destinations – cutting out the middlemen and giving content owners and creators direct ownership of their customers. .

‪You are a customer service leader with a passion for customer success and reducing friction for customers to be successful with software products. You will get to work with a team of dynamic developers and amazing creators.

What you’ll do • ‪Lead customer service efforts. You’re a “do-er” who inspires and leads by example. Set up processes, systems, and service level agreements for customer support.

• Work directly with product management and sales teams to ensure consistent and continuous customer communication before, during, and after customer onboarding.

• Manage key customer relationships and be the main point-of-contact for support related requests.

• ‪Geek out on analytics and help us constantly refine our approach. You are KPI-driven and care deeply about using metrics to drive performance

‪Requirements • ‪4+ years customer service experience, with at least 2 years in SaaS.• 4 Year Degree • ‪An eye for A+ customer service. You are a perfectionist and care deeply about writing high quality emails to customers. • ‪Experience training customer service reps and in building out training material. • ‪Experience with customer service tools such as ZenDesk, and other online helpdesk software solutions. • ‪Lots of self-development and learning. You are up to date on all of the best practices for running a strong customer service organization. • ‪Leadership skills – you’ve managed teams before. You inspire confidence not only from our clients but from your team. • ‪Monster work ethic. Team-player personality.

Salary and compensation

$70,000 — $90,000/year

Equity

0.15 – 0.35