Now Hiring: Director of Operations (Remote, EST ±6)
Company: Bright!Tax – Tech-forward, fast-growing professional services firm (60+ remote team, double-digit growth, global footprint)

Why We’re Hiring

We’ve outkicked our coverage. Demand is surging. Complexity is high. We need a proven operator to architect and execute a world-class back office—someone who turns chaos into clarity and moving parts into a well-oiled machine.

The Role

As Director of Operations, you will lead day-to-day operations across client experience, service delivery, people, technology, and systems. Your mission: optimize workflows, elevate performance, and scale the firm with precision and heart. This is a pivotal role reporting to the CEO and working closely with our departmental leads.

You’ll be both the dashboard and the dials—seeing the big picture while tweaking the details.

What You’ll Own

• Operational Leadership: Drive all daily ops—from client onboarding to delivery and renewal—with relentless quality and efficiency.

• Systems & Process: Audit, rebuild, and automate workflows. Apply first-principles thinking. AI is your co-pilot.

• Cross-functional Alignment: Lead pods or stage-based teams across Client Success, Tax, People Ops, and Tech.

• Tech Stack: Oversee tools like HubSpot, Knack, and emerging AI platforms. Always be optimizing.

• KPI Mastery: Own dashboards and scorecards. If it’s red, you act.

• People & Culture: Elevate performance while protecting our values—integrity, kindness, and fun.

• Scalability: Build a firm that can double in size without breaking.

✅ You Might Be the One If…

• 5+ years leading ops in a high-volume services org (accounting, SaaS, consulting, etc.)

• Comfortable managing distributed teams of 30+ with high personal accountability

• Fluent in Lean / Six Sigma / EOS / Scaling Up—bureaucracy slayer

• Automation pro with tools like Zapier, Make, UiPath, or custom-built scripts

• Fiercely data-driven and KPI-obsessed

• Bonus: experience in tax, fintech, B2B SaaS, or managing offshore teams

What Winning Looks Like

• On-time delivery becomes a default; revenue per FTE climbs quarter over quarter

• SOPs replace chaos; handoffs are seamless

• Bottlenecks are crushed by automation or AI

• The team hums—everyone knows who does what, when, and why

• The firm is operationally ready to double

What We Offer

• 100% remote with U. S. -friendly hours

• Competitive compensation + profit share + fast path to COO

• A high-performance, low-politics team that clears roadblocks, not creates them

• A greenfield opportunity to co-create Ops 2.0—no sacred cows

• Mission-driven culture with heart

Ready to Execute?

Send the following to the address below with subject line: Ops Whisperer – [Your Name]

• Your resume and LinkedIn

• Three bullet-point war stories (with metrics) showing how you turned mess into money

• Your favorite automation or ops tool—and why

No cover letters. We move fast. If you’re a fit, you’ll know it.