Arcadia is committed to helping create happier, healthier days for everyone. We believe in a better healthcare system—one powered by data. Our platform turns complex, varied data into a single foundation for health, helping organizations deliver better care, increase revenue, and reduce costs.

We’re a team of highly motivated individuals dedicated to making healthcare more sustainable, and we’re looking for passionate people to help us achieve that goal.

For more information, visit https://arcadia.io.

## Why This Role Is Important to Arcadia
Arcadia is seeking an experienced, talented Internal IT professional who wants to be part of a company making an impact in healthcare. This role will manage all internal IT needs for our Boston or DC office locations while working as part of a supportive, collaborative IT team. You will help employees keep their IT equipment and related systems running smoothly. You’ll also play a key role in planned upgrades and improvements as we work toward excellence. Strong communication skills are essential, along with a positive, enthusiastic attitude and the ability to work effectively with everyone—from executives to entry-level staff. We’re looking for someone proactive and team-oriented who brings both initiative and experience.

## What Success Looks Like
### In 3 months
– Able to deploy a computer from scratch with all required software and security settings
– Able to complete all onboarding tasks (from provisioning to IT orientation)
– Solid understanding of our Active Directory/Entra ID environment
– Able to manage users in most SaaS applications

### In 6 months
– Strong familiarity with all SaaS applications
– Strong understanding of Office 365 Exchange
– High-level understanding of our AWS infrastructure
– Able to complete all tasks on offboarding checklists for departing employees
– Strong understanding of our IT asset inventory system
– Able to audit IT inventory to confirm all assets are accounted for
– Comfortable managing devices using Intune MDM

### In 12 months
– Able to onboard multiple employees at once confidently
– Very familiar with departmental processes and procedures
– Able to proactively identify obstacles and/or blockers and escalate as needed
– Able to resolve most general IT support tickets
– Able to identify inconsistencies and recommend areas for improvement

## What You’ll Be Doing
– Diagnose, resolve, and follow up with end users to address technical issues, both remotely and on-site
– Troubleshoot and adjust PC software applications
– Prepare systems for deployment to end users, including configuration and setup
– Perform routine computer provisioning to ensure machines are always ready for quick deployment
– Support IT onboarding for new employees
– Participate in team projects
– Conduct routine maintenance on computer systems and equipment
– Help manage company SaaS applications, including Office 365, Box, RingCentral, Slack, Duo, JIRA, and Confluence
– Support AV needs for company webinars

## What You’ll Bring
– Basic understanding of networking switches, routers, firewalls, and working with ISPs
– Strong knowledge of Office 365 services such as Exchange, Azure AD, Intune, and more
– Experience supporting 80–100 employees
– A friendly, helpful customer service mindset, with a willingness to learn
– Ability to communicate clearly and effectively with people at all levels of the organization
– Working knowledge of PC hardware and desktop operating systems
– Working knowledge of mobile phone setup (MDM), configuration, and troubleshooting
– Familiarity with remote connectivity tools such as RDP and VPN
– Experience with Microsoft Active Directory, user administration, creating user accounts, and internet email
– Strong organization skills, with excellent attention to detail and accuracy

## Would Love for You to Have
– Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience)
– 2–4 years of experience in IT administration or a similar role
– A+, Network+, or Security+
– Proficiency managing Windows and Linux operating systems
– Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, etc.)
– Experience with Active Directory/Entra ID, Microsoft 365, and virtualization tools (e.g., VMware, Hyper-V)
– Familiarity with cloud platforms (e.g., AWS, Azure) is a plus

## What You’ll Get
– The opportunity to join a mission-driven company transforming healthcare by changing how patients receive care
– Work alongside a team of talented, dedicated people committed to success
– Competitive pay and great benefits, including Flexible Time Off (~22 days on average)
– A flexible, remote-friendly company culture with real personality and heart
– Employee-led programs and initiatives to support personal and professional growth
– Membership in the Arcadian and Barkadian Community

## About Arcadia
Arcadia.io helps innovative providers and payers nationwide transform healthcare by reducing costs while improving patient health. We do this by combining large volumes of disparate data, using algorithms to identify opportunities to improve patient care, and enabling those opportunities for physicians at the point of care in near real time. We’re passionate about helping our customers achieve meaningful outcomes. We’re growing quickly and have become a market leader in the competitive population health management software space, recognized by industry analysts including KLAS, IDC, Forrester, and Chilmark for our leadership. To learn more about our brand and products, visit our website: https://arcadia.io.

## Protect Yourself
If you have concerns about whether a job offer or recruitment message claiming to be from Arcadia is legitimate, we encourage you to verify by contacting us directly at (781) 202-3600 and choosing option 3. For more information, visit https://arcadia.io/fraudulent-job-offers.

This position is responsible for following all Security policies and procedures to protect all PHI under Arcadia’s care, as well as Arcadia intellectual property. For security-focused roles, responsibilities will be further defined by the hiring manager.