Hi there! We’re WebFX, a full-funnel revenue marketing agency based in the United States. We’ve been recognized nine times as a Best Place to Work, and we’d love to get to know you. Our team has grown rapidly to more than 700 members across six U.S. offices, over 20 states, and many countries worldwide, including teams in Guatemala and South Africa.

As WebFX and our subsidiaries—like Nutshell CRM, SEO.com, and TeamAI—continue to expand, we’re focused on strategic, sustainable growth. That starts with building a team of amazing coworkers, and that’s where you come in.

We’re searching for people who want to join our mission of delivering world-class, full-funnel revenue marketing solutions to mid-size businesses around the world. We love what we do, we’re dedicated to helping our clients grow, and we’re looking for people who take pride in their work and want to be part of a company that takes pride in it too.

Why Join WebFX?

No matter where you are in the world, we offer the same great culture and comprehensive benefits. Along with competitive base pay, we also provide profit-sharing, performance bonuses, and health insurance (including dental, vision, and remote doctor services). We support your growth with industry-leading training in areas like Organic SEO, Local SEO, PPC, and Google Analytics, along with long-term career paths and ongoing learning bonuses.

Other benefits our team enjoys include:

• Long-term stability for every team member, regardless of location or role. Many of our global teammates have been with us for over 10 years, and we hope you will be too.
• A people-first culture—when challenges arise, you’ll always have support.
• Strong, lasting relationships with clients and coworkers thanks to our incredibly low turnover.
• Work-from-home flexibility to save you time and money.
• A fully equipped home office setup: computer, dual monitors, headset, fast internet, generator, and more.
• Full access to our proprietary tools developed by our internal R&D team, plus extensive third-party platforms.
• The opportunity to join a fast-growing company that partners only with clients who share our values.
• A merit-based promotion structure and annual raises.
• Virtual professional development and team-building events.
• An invitation to FXFest, a week-long, all-expenses-paid trip to our headquarters for global team members after one year.
• Participation in FXBuilds, our global donation initiative that gives back to communities around the world.
• A true sense of community—we value every team member equally and celebrate life’s moments together.

What You’ll Receive

World-Class Training and Continuous Career Development

• Every new team member completes our “Bootcamp” training program to develop essential skills for success.
• Learn from award-winning developers, designers, marketers, and access top-tier online courses and tutorials.
• Take part in ongoing training, monthly Lunch-and-Learns, and department-specific updates.
• Earn bonuses through FXLearns for completing training modules.
• Benefit from our well-established processes, refined after working with more than 1,500 clients.

Opportunities for Growth

WebFX has doubled in size over the past five years, and we offer abundant growth opportunities for team members who meet or exceed performance expectations. We promote internally first—95% of our promotions come from within—and provide a clear career progression path so you always know what’s needed to advance. While you’ll be encouraged to grow within your specialty, experts in other departments handle supporting tasks so you can focus on mastering your craft.

Nutshell is a Google Premier Partner with offices across the U.S., plus teams in Guatemala and Cape Town under WebFX South Africa. We’re expanding globally and aim to double in size again by 2030, becoming a publicly traded tech company with global reach. We already have remote team members in more than 18 countries, many of whom have worked remotely with us for over a decade.

Wherever you are, we’d love to have you join our mission to deliver exceptional digital marketing solutions to mid-size businesses worldwide.

Why Choose Nutshell

Along with competitive pay, we offer performance bonuses, learning bonuses, digital marketing training, long-term career paths, health insurance, and many other benefits.

Some benefits include:

• Long-term stability—many of our global team members have been with us for over 10 years.
• A supportive, people-first environment.
• Low turnover and strong relationships with clients and teammates.
• A community-oriented culture that values every member equally.
• Access to virtual professional development and team events.
• An invitation to our annual FXFest after one year.
• A fully equipped home office setup.
• Flexible scheduling options.
• The chance to work with clients who share our values.
• Access to proprietary tools and third-party platforms.
• Merit-based promotions and annual raises.
• The opportunity to contribute to global impact through FXBuilds.

What You’ll Receive

Opportunities for Growth

Our organization has grown more than 250% in the last three years, both locally and globally. Merit-based promotions are plentiful, and we focus on developing and promoting our internal team—95% of promotions come from within. We provide a clearly defined career path so you always know what’s required to advance.

Who We’re Looking For

Desired Education
• Bachelor’s degree preferred
• Pre-employment testing required

General Knowledge
• Fluent English (written and spoken)
• Comfortable with object-oriented and procedural programming

Qualities
• Efficient and task-oriented
• Committed to high-quality communication and bug resolution
• Professional, dependable, detail-oriented, and self-motivated
• Strong problem-solving mindset
• Customer-focused and empathetic
• Detail-obsessed
• Skilled at writing processes and simplifying technical concepts
• Able to understand urgency and prioritization
• Bonus: experience in technical support, sales, or account management
• Bonus: familiarity with CRM, email marketing, or helpdesk tools

What You’ll Do
• Ensure ticket requests contain all necessary information and fill gaps as needed
• Test and replicate reported bugs
• Assign and triage helpdesk tickets to the correct team member
• Update documentation, processes, and standard procedures
• Publish in-app guides and FAQs
• Independently complete and close Tier 1 support tickets
• Manually test new features and bug fixes
• Communicate clearly when requests need clarification
• Report weekly KPIs such as tickets received and completed
• Track and report usage of help guides

Compensation
• Based on experience
• Annual merit-based raises

Working Hours
Asia (Philippines / Indonesia): 3:30 AM–12:00 PM EST, Monday–Friday
Africa / Europe (Ghana, UK, Ireland, Kenya): 6:00 AM–2:30 PM EST, Monday–Friday
North & South America: 8:00 AM–4:30 PM EST, Monday–Friday

Check out our culture on social media: Instagram, Twitter, Facebook

Please submit your resume or CV in English.

You only need to apply once, even if you’re interested in multiple positions—we’ll consider you for all relevant openings.

WebFX is an Equal Opportunity Employer dedicated to fostering an inclusive environment for all people, including women, minorities, LGBTQ+ individuals, and other underrepresented groups. We’re committed to empowering our team, bringing people together, and providing equal opportunities regardless of race, age, gender, sexual orientation, religion, physical ability, disability, or political affiliation.