The Information Security Engineer configures, improves, modifies, and evaluates security tools and services in our hosting-based environment. They specialize in conducting technology and system assessments, while providing technical consultation, to our customers, that offers unparalleled world-class service. As technology evolves, so does the safety needed, supporting Rackspace Cloud products, being adaptable, plus being relevant in the cybersecurity news is a very important part of the role. Information Security Engineers partner with additional teams and third-party vendors to resolve security vulnerabilities and respond to all security weak points. To be a successful Information Security Engineer with Rackspace you will leverage systems like web application (Web Application Firewall), network security (Intrusion Detection/Prevention Systems), database encryption and key management, Anti-Virus, File Integrity Monitoring (FIM), and network authentication (two-factor), to build a fanatical customer outcome. The Information Security Engineer will create and maintain customer loyalty by providing Fanatical Support above and beyond customer expectations.

PERSON SPECIFICATION:

• Level-appropriate knowledge of and/or professional experience with:
• The Information Security Engineer has an intermediate knowledge of:
• Security concepts, principals and technologies
• Configuration, investigation, and analysis of Web Application Firewall (WAF) blocked events (Imperva On-Pre & Cloud (Incapsula) WAF)
• Knowledge of common web security vulnerabilities and recommended remediation
• Configuration and support of Log Management tools (Alert Logic)
• Configuration of Firewalls appliances (Cisco ASA/ASA-X/Firepower, Palo Alto)
• Configuration of Load Balancers appliances (F5 LTM, Citrix Netscaler)
• Knowledge of IPSEC and SSL VPN technologies
• Troubleshoot network connectivity using industry-standard packet capture tools (Wireshark)
• Services and protocols commonly used in hosting environments: web servers, database servers, mail servers, name servers
• Networking concepts and devices (All OSI Layers)
• Cisco switch configuration, troubleshooting
• Windows and Linux operating system administration
• Understanding of public cloud security architectures, best practices, and services
• Provide guidance on different deployment strategies
• Maintain up-to-date vendor-related roadmaps and scheduled releases
• Execute device firmware upgrades across various platforms based on security requirements / feature updates