Oden Technologies

SaaS companies, on average are among the lowest in customer retention. A report on SaaS by Apptension shows that SaaS companies are third from the bottom, with only 68% customer retention. At 5x-7x the cost to gain a new customer compared to keeping an existing customer, SaaS companies have their sales teams on the hamster wheel. There are a few in the industrial SaaS space that are killing it. Namely QAD Redzone, MasterControl, and Oden Technologies. With customer retention in the mid- to high 90s, these companies have figured out how to make their solutions sticky. What are they doing that is different? A few things. ✔ Compelling Success Stories ✔ Customer Intimacy ✔ Journey Stewardship ✔ Coaching and guiding on Organizational Change Management. Want to improve your stickiness? Own Organizational Change Management for your buyers. Interested in learning more? Check out the article linked in the first comment below and stay tuned for the full report on Organizational Debt and The Change Management Imperative, coming soon to the LNS Research library.

Manufacturers can’t afford to lose critical knowledge. As experienced workers retire, a massive challenge looms: how do organizations capture and transfer that expertise before it’s gone? LNS Research explores how leading manufacturers are tackling this problem—leveraging Agentic AI, Connected Frontline Workforce (CFW) applications, and Virtual Operations Centers to revolutionize knowledge management. In her latest blog, LNS Research Analyst Allison Kuhn examines industrial knowledge management and provides her expert insights on the following: ✅ AI is streamlining knowledge capture, but it’s not enough. ✅ CFW applications are delivering real-time, task-specific guidance. ✅ Virtual Operations Centers are breaking down silos and connecting teams like never before. The Future of Industrial Work (FOIW) depends on preserving and enabling knowledge at scale—and it takes more than just technology alone. Read Allison's latest blog on how manufacturers are building future-ready knowledge ecosystems. And don't forget to follow her on LinkedIn for her ongoing research into industrial challenges, strategies, and advancements! #KnowledgeManagement #IndustrialAI #ManufacturingInnovation #DigitalTransformation #FOIW https://hubs.ly/Q03bgNSn0

See if you've heard this one: A CEO, a COO, a CDO, and a CQO all walk into an event… Okay, no punchline here—just the premier gathering of manufacturing leaders at The Industrial Transformation Event 2025, back at the Ritz-Carlton Chicago, this October! LNS Research is excited to announce 📢REGISTRATION IS NOW OPEN for this year's executive event. Seating is limited, so don't delay in securing your spot. Each year, the top minds in manufacturing operations, sustainability, quality, analytics, technology, workforce, leadership, and more come together to share insights, tackle challenges, and drive the future of industry. This isn’t just another conference—it’s where big ideas turn into bold actions and connections spark transformation: 🔷Collaborate 🔷Network 🔷Innovate 📅 October 28-30, 2025 📍 The Ritz-Carlton, Chicago 🌎 A global platform for manufacturing innovation Join manufacturing C-suite leaders and the entire LNS Research Analyst team, including co-founders Matthew Littlefield and Mehul Shah, Niels Erik Andersen, Allison Kuhn, Vivek Murugesan, and James Wells, as we dive into this year's theme: 🛠Make Things Different: How to Scale, Embed, & Sustain Competitive Advantage🚀 Over the course of three days, across numerous keynotes, panels, executive Roundtables, and networking sessions, we'll challenge conventional wisdom and provide a bold perspective on what it truly takes to scale, embed, and sustain competitive advantage in today’s complex environment. Explore our full agenda with topics including: AI, Analytics, Change Management, Connected Frontline Workforce, Embedded Quality, Intelligent Supply Networks, Sustainability, Technology, and role-specific sessions for the CIO, COO, CQO, and CSO. Learn more and register today! Event Sponsors: Braincube, Augury, Oden Technologies, Fuuz, Litmus, QAD Redzone, MasterControl, Seeq Corporation, TwinThread #theixevent #industrialtransformation #productivitypathfinders #manufacturingexcellence https://hubs.ly/Q038BnLQ0

Have you seen our speaker lineup for the 2025 American Manufacturing Summit? We’re excited to host an extraordinary lineup of leaders from top organizations who are shaping the future of manufacturing: 🌟 Rebecca Teeters, SVP, Chemical Operations and Fluoromaterial Stewardship, 3M 🌟 Suheb Haq, President and Chair of the Board of Directors, Fuel Cell Systems Manufacturing, General Motors 🌟 Jason Fremstad, SVP, Supplier Development, Sourcing, Walmart 🌟 Mario B., SVP, Global Manufacturing GSC, BIC 🌟 Daniele Iacovelli, SVP and Global Head, Digital, Analytics, and Operational Excellence, Roche 🌟 Ralf Finzel, EVP and Global Operations Officer, IFF Join us March 19-20, 2025, in Chicago, IL, to gain exclusive insights into industry trends, transformative strategies, and innovation that’s driving operational excellence in manufacturing. To view the full program and speaker list, visit https://hubs.ly/Q030zZ-H0. -- #GenerisAMS #MfgUS25 #ManufacturingLeadership #Innovation

Artificial Intelligence isn't just disrupting manufacturing—it’s redefining it. From asset health and process analytics to productivity and worker safety, industrial AI is proving to be more than just a buzzword. Companies are leveraging AI-powered machine monitoring, predictive insights, and even generative AI to tackle everything from unplanned downtime to the skilled labor shortage. And while the hype cycle may have settled, the real race is just beginning—who will lead, and who will fall behind? In his latest blog, LNS Research Analyst Vivek Murugesan dives into the evolving Industrial AI landscape, the key players, and what manufacturers should prioritize to make AI a true competitive advantage. Read Vivek’s blog to learn how: ✅ AI is driving asset health, process analytics, and autonomous operations to new levels of efficiency. ✅ Generative AI and Copilots are reshaping how frontline workers access and apply knowledge. ✅ Causal AI and intelligent agents are shifting AI from prediction to true decision-making power. And, discover which manufacturers integrating AI into their strategy (not just chasing trends) will be the ones to win. #IndustrialAI #Manufacturing #ArtificialIntelligence #SmartManufacturing #IndustrialTransformation https://hubs.ly/Q037yXQs0

The front-line is the most vital part of the manufacturing process. With AI applications, manufacturers can close the gap between raw manufacturing data and action on the front-line. Next week, I’ll be speaking on a panel focused on AI and the Manufacturing Front-Line, where we will discuss AI that actually improves productivity on the factory floor. Link to register: https://lnkd.in/eqGA-Myb.