Support

EN

Hospitality Software Platform

More than a PMS.
The intelligently designed platform for the modern hotelier.

Cloudbeds is your partner in innovation helping you save costs, optimize your staff and guest journey, and increase your property’s profitability.

Explore our Platform

Trusted by leading hotels, hospitality groups,
and management companies across 150 countries

Norma Lopez

General Manager at Hotel McCoy

Cloudbeds Payments is important to Hotel McCoy because it provides one neat solution to process payments across all our properties.

Ulysses Baltazar

Chief Technology Officer at Playpark Hospitality

We've created a fully contactless experience that gives guests a hassle-free experience while keeping our overhead costs low.

Florencia Le Rose

Co-Owner at Up Hoteles

Having Cloudbeds changed our user and management experience at our hotels. It's very simple to both implement and use, and allows us to have a clear vision of how the hotels are doing no matter where we are.

Christina Eisenstein

Owner of Acoma House

I looked at some other more conventional PMS systems, but I liked the nimbleness of Cloudbeds and the overall UI.

Anthony Gutierrez

General Manager at The Casetta Group

Our front desk team – a lot of them have previous hotel experience using major Property Management Systems – and the consensus overall is that the accessibility, how intuitive Cloudbeds is, it really feels like a Property Management System for today's age.

Nuria Bernat

Director of Operations at Sweet Accommodations

For me, one of the biggest reasons for choosing Cloudbeds was all the integrations. I also like that Cloudbeds has a service that you can say ‘we want to integrate with this’ — and it’s actually done pretty quick.

Dallin Tait

Co-founder and General Manager at Bluff Dwellings

Everything that we do is cloud-based... And if I need to jump on for just a minute, I can fix almost anything without being on the property.

Norma Lopez

General Manager at Hotel McCoy

Cloudbeds Payments is important to Hotel McCoy because it provides one neat solution to process payments across all our properties.

Ulysses Baltazar

Chief Technology Officer at Playpark Hospitality

We've created a fully contactless experience that gives guests a hassle-free experience while keeping our overhead costs low.

Florencia Le Rose

Co-Owner at Up Hoteles

Having Cloudbeds changed our user and management experience at our hotels. It's very simple to both implement and use, and allows us to have a clear vision of how the hotels are doing no matter where we are.

Christina Eisenstein

Owner of Acoma House

I looked at some other more conventional PMS systems, but I liked the nimbleness of Cloudbeds and the overall UI.

Anthony Gutierrez

General Manager at The Casetta Group

Our front desk team – a lot of them have previous hotel experience using major Property Management Systems – and the consensus overall is that the accessibility, how intuitive Cloudbeds is, it really feels like a Property Management System for today's age.

Nuria Bernat

Director of Operations at Sweet Accommodations

For me, one of the biggest reasons for choosing Cloudbeds was all the integrations. I also like that Cloudbeds has a service that you can say ‘we want to integrate with this’ — and it’s actually done pretty quick.

Dallin Tait

Co-founder and General Manager at Bluff Dwellings

Everything that we do is cloud-based... And if I need to jump on for just a minute, I can fix almost anything without being on the property.

Norma Lopez

General Manager at Hotel McCoy

Cloudbeds Payments is important to Hotel McCoy because it provides one neat solution to process payments across all our properties.

Ulysses Baltazar

Chief Technology Officer at Playpark Hospitality

We've created a fully contactless experience that gives guests a hassle-free experience while keeping our overhead costs low.

Florencia Le Rose

Co-Owner at Up Hoteles

Having Cloudbeds changed our user and management experience at our hotels. It's very simple to both implement and use, and allows us to have a clear vision of how the hotels are doing no matter where we are.

It’s not magic,
it’s Cloudbeds

Straightforward, intuitive design. It’s more than just easy to use — our PMS platform is transformative for staff training, retention, and empowerment.

Learn How

Cut training time by 88% compared to legacy systems

Train staff to run shifts alone in 2 weeks, 50% faster than with other systems

Reduce manual tasks by up to 80% for hourly wage efficiency

“The speed of building rate codes in the system, checking guests in, has just made it a lot easier. The connectivity with all the door locks where we can start doing mobile key has been very helpful in not having as much staff at the front desk. All around it’s really helped us from a productivity side.”

Chris Curry
Director of Revenue Management at J Collection Hotels

View Case Study

Unified intelligent tech
that uplevels your
entire guest journey

Transform guest data into opportunities for your staff to surprise and delight guests
Go beyond a PMS with seamless solutions to uplevel every aspect of operations, guest experience, revenue, and marketing
Drive profitability from search to stay with integrated revenue marketing
NEW! Unlock the power of actionable, real-time insights across your guest journey with Cloudbeds Intelligence

Explore Our Solutions

Cloudbeds connects the dots between the fragmented landscape of booking systems, guest profiles, operational systems, and analytics dashboards — and turns it into actionable strategies that delight guests and deliver higher profitability.

“Most of our customers are returning guests and they often want to experience a different villa from their previous stay. Cloudbeds’ database allows me to quickly find all their information, like which villa they stayed in, what they purchased, how much they spent, and how much they paid.”

Sasicha Poungthong
General Manager at Cape Shark Villas

View Case Study

Flexible architecture
that drives innovation
and growth

Cloudbeds’ cloud-native, API-first architecture offers the ultimate flexibility for your operations. Enjoy a unified platform’s simplicity while seamlessly integrating with your preferred partners and vendors.

Solutions Marketplace

Integrate with 300+ preferred partners, or build out custom integrations with our open API.

Explore Integrations

Distribution, your way

Cloudbeds offers direct real-time connections to 300+ OTAs, wholesalers, GDSs, and regional channels. Or connect to your preferred CRS and channel managers for full flexibility in your distribution strategy.

Explore Channel Connections

Build the ideal
tech stack

Door Locks

Point of Sale

Revenue Management

Accounting Systems

CRS & Channel Managers

Government Compliance

“The flexibility the system provides, combined with their native integrations and the possibility of building our own, gives us the certainty that Cloudbeds is the ideal partner.”

Flavio Ghel
Co-founder and CFO at Charlie

View Case Study

Customer Success:
It takes a community

Cloudbeds Help Center

At Cloudbeds, we pride ourselves on top-notch onboarding, 24/7 live support, and fast training and adoption. As part of the Cloudbeds community, hoteliers benefit from continuous learning, access to new features, and product feedback opportunities.

Data migration and implementation
Personalized onboarding and self-guided training via Cloudbeds University
24/7/365 live support
Cloudbeds community forum
Dedicated customer events and product webinars

Cloudbeds Help Center

“Cloudbeds’ customer service is at the same level of service that we like to provide for our guests. They’re always available, and this is further supported by so many resources like Cloudbeds University and their collection of easy-to-follow videos.”

Norma Lopez
General Manager at Hotel McCoy

View Case Study

Your partner in innovation

Don’t just buy another piece of technology.
Future-proof your tech stack with a partner invested in your continued success.

FAQ

What is Cloudbeds’ platform?

Cloudbeds is a masterfully unified hospitality technology solution designed to streamline operations, enhance guest experiences, and maximize revenue. This seamless tech ecosystem includes:

Operations & Finance Management Solutions

Hotel Property Management System (PMS): maximize the potential of your hospitality business with a unified cloud PMS that streamlines your hotel operations and frees up your time from tedious, manual tasks.
Cloudbeds Payments: A secure, fully integrated payment processing solution that simplifies transactions, reduces chargebacks, and supports multiple payment methods across all your properties.

Guest Experience Solutions

Guest Experience Software: Deliver 5-star guest engagement from discovery to post-stay with a solution that boosts upsell revenue, enhances guest satisfaction, personalizes experiences, makes communication and upgrades easier with multiple messaging channels, and enables digital check-in.

Revenue & Analytics Solutions

Revenue Management: Intelligent pricing tools that analyze market trends and demand to maximize occupancy, boost revenue, and drive long-term profitability.
Cloudbeds Insights: Empower your front and back office teams with real-time data for better decision-making. Manage budgets, plan for the breakfast rush, forecast staffing needs, increase RevPAR, and more.

Distribution & Marketing Solutions

Channel Manager: Connect to 300+ OTAs, GDSs, and wholesalers with real-time rate and inventory management, with updates in real time.
Booking Engine: Grow your direct bookings by up to 20% with no added commissions using the Cloudbeds Booking Engine. A reservation system that puts you into control.
Website: Easily create conversion-focused, search-engine-optimized websites that boost online bookings.
Digital Marketing Suite: Attract more direct bookings with targeted advertising and data-driven insights. It optimizes online visibility across search engines and metasearch to drive higher profitability.
Marketplace & Integrations: Connect with 200+ partners or build custom integrations via an open API.

By bringing these tools together, Cloudbeds helps hotel businesses optimize operations and grow their revenue.

What types of hospitality businesses can benefit from Cloudbeds' technology management solutions?

Cloudbeds' hospitality software platform is used by over 26,000 properties in 150 countries. These include independent hotels, hotel groups, hostels, boutique hotels, resorts, and more. Here’s what customer success looks like across different property types:

Multi-property — see how Cloudbeds helps HP Hospitality drive up direct booking revenue across its properties.
Hybrid — see how Cloudbeds helps Charlie with its tech-powered, guest-first approach to hybrid hospitality.
Alternative — see how Cloudbeds helps Yugo optimize pricing and group occupancy across their unique spaces.
Hotel Group — see how Cloudbeds helps J Collection Hotels drive operational efficiency and better guest engagement across their hotels.
Hostels — See how Cloudbeds and its powerful API help One Hostel boost revenue and their guest experience.

How does Cloudbeds help hotel revenue generation?

Cloudbeds provides a range of tools and integrations designed to help lodging businesses maximize their revenue:

Revenue Management System (RMS) Integrations:

Cloudbeds integrates with the hospitality industry’s leading RMS software providers. Thanks to sophisticated algorithms, these systems analyze factors like demand trends, historical data, competitor pricing, and more to recommend price adjustments and automate rate management.

Direct Booking Engine:

Cloudbeds' booking engine encourages direct bookings, which can reduce reliance on OTAs and save on commission fees.

Optimized Distribution:

Cloudbeds' channel manager helps properties distribute their inventory across multiple online travel agencies (OTAs) and booking channels.

Digital Marketing Suite:

Cloudbeds' channel manager helps properties distribute their inventory across multiple online travel agencies (OTAs) and booking channels.

COMING SOON: We will soon be launching the Cloudbeds Marketing Suite, the leading solution for hotels looking to bridge the gap between revenue management and marketing. The suite will empower hotels to not only respond to demand but proactively generate it, driving both occupancy and ADR through strategic automation and data-driven insights.

Can Cloudbeds integrate with my existing hospitality management software?

Cloudbeds offers a robust Marketplace with numerous integrations, allowing you to connect with existing systems such as POS, CRS systems, invoicing solutions, event management, digital check-in, kiosks and more guest service apps. The platform's open API also enables developers to build custom functionality tailored to your property's unique requirements.

What is the right plan for me?

Choosing the right pricing plan is like booking the perfect accommodation—everyone has different needs. Tell us what makes your property unique, and we'll tailor a plan to deliver the best value for your lodging business.

Oops! Looks like something went wrong.

We will reach out to you to complete the process.

We're powering up your demo

You're moments away from experiencing the Cloudbeds Platform.

Hold tight, this can take up to 60 seconds.

Your demo was successfully created!

We sent an email verification to:

Next steps:

Please click the link in your email to get started.

Rooms

Beds

Which best describes your business?

Hotel

Hostel

Vacation
Rental

Technology
Partner

Consultant

Other

Your partner in success

We’re looking forward to collaborating!

Visit our partner page to learn more and start the conversation.

Empowering Your Success

We’re looking forward to collaborating!

Visit our ambassador page to learn more and start the conversation.

Great! Let's get some details.

Name

Email

Job Role

Great! Tell us more.

Your property is...

How many rooms do you have?

Rooms

Beds

How many listings do you have?

At how many addresses are your listings located?

Country

Select your language*

Almost done!

Company Name

Phone Number

Read our Privacy Policy

Next up: pick a time that works for you

Your property is eligible!

Try Cloudbeds for 30-days FREE

Billed Monthly

FREE

For one Month

Monthly pricing starts at after the 30-day free trial period CB Payments Starting at 2.9% and .30USD

Streamline operations and automate workflows

Connect with multiple channels

Increase revenue

Cloudbeds Payments

Starting at 2.9% and .30USD

Back

Next

CONTACT US

Chat with Sales

Chat live with one of our expert hospitality consultants to discuss your specific needs.

Live Chat

Questions, Support?

Get Support or use our automated system to easily search for answers to your questions.

Ask a question

Schedule a Demo

Schedule a live demo and see for yourself how Cloudbeds can grow revenue, streamline operations, and enable memorable guest experiences.

Request a Demo

Media: press@cloudbeds.com

Cloudbeds
3033 5th Ave. Ste 100
San Diego, CA 92103
info@cloudbeds.com

Contact Us

CLOSE