Customer Care Specialist
Coyula, Mexico
Customer Service – Call Center /
Full Time /
Hybrid
At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.
Bilingual Customer Care Specialist at Nielsen supporting our Mexico operation.
In this role, you will conduct various basic call types (some using a dialer)to panelists, respondents and other customers across the US. This may include calls to support scheduling, data collection, basic troubleshooting, action reminders, and inbound services. Your goal is to grab the attention of homes and motivate them to respond to the call purpose. This position has set guidelines with high productivity, performance, and quality requirements.
Job Responsibilities & Home Office Requirements:
- Recruit households for Nielsen ratings panels via phone
- Conduct interviews, gather data, and schedule installations
- Meet performance targets and quality standards
- Resolve objections and build rapport with households
- Maintain a home office with high-speed internet (80mbps download, 10mbps upload)
- Work flexible hours, including evenings and weekends
What you can expect: Benefits exceeding those mandated by law, which include:
- 9% in grocery vouchers
- Financial support for internet connectivity expenses for teleworking
- 13% savings fund
- Major Medical Expenses coverage (spouse and children under 25 years)
- Life insurance
- 50% vacation bonus
- 30-day Christmas bonus (Aguinaldo)
- Flexible hours (hybrid role): Choose the schedule that best suits your life! We offer a variety of shift options to meet diverse needs, all while working from our modern office and from home.
What's in it for me:
- Comprehensive training program
- Opportunity to work with cutting-edge technology
- Join a global leader in media measurement
What You’ll Need:
- High school diploma or equivalent work experience.
- Fluency in both English and Spanish (written and verbal) is essential.
- Strong negotiation and customer service skills
- Must have strong computer skills and working knowledge of IOS, MS Windows and Google applications
- Experience with CATI systems and dialers (preferred)
$16,200 - $16,200 a year
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