Support Engineer

last updated June 8, 2021 4:15 UTC

BeBanjo

HQ: Spain

Help us deliver exceptional support to our clients

We’re looking for a developer to join our brand new Support team.

This is a fully remote position, but applicants must be within 2 hours of the London timezone.

We are accepting applications for this position until the end of June 21st.

About you
You enjoy helping people succeed with technology. You are empathetic, able to work with little supervision, and supportive of others. You know how to get things done, make compromises and reach consensus with your colleagues.

You have excellent English communication skills. Most of the internal and external communication at BeBanjo happens on Slack, Github and via email, so good writing skills are a must. You are able to maintain a fluent conversation in English as well.

You have at least 1 year of software development experience. Any previous experience with technical support will be highly valued but is not mandatory.

Above all, we’re looking for keen learners with a great attitude, so don’t rule yourself out if you think you don’t tick all the boxes!

About us
At BeBanjo, we strive to make our clients great at putting video content online. We build easy-to-use, powerful web applications to manage video-on-demand (VOD) and more traditional linear services. Our clients are broadcasters, Hollywood Studios, and platform operators across the globe. Our tools are at the heart of the ongoing revolution in the way films, TV series, and other media content are produced, distributed, and consumed.

Nowadays most companies have some sort of WFH policy, but we’ve been working fully remotely for almost 10 years, and we’re proud of it. We also work asynchronously, meaning that we don’t expect an immediate answer when asking something via email or Slack, and we do our best to minimize meetings.

We do have office space in London, Los Angeles, and Madrid, but for obvious reasons, we’re not using them at the moment. We used to host get-togethers in sunny Madrid from time to time because it’s difficult to hug your colleagues over a video chat, and we’re looking forward to seeing each other again as soon as it’s safe for everyone.

BeBanjo is not a VC-funded startup. Don’t expect parties, video games, or a gym at the office. We were bootstrapped twelve years ago, and we’re proud to have built a growing and sustainable business. We value honest, long-term relationships with our staff and our clients.

We care about nurturing an environment where our best work can happen. We’re kind to each other, esteem each other, and look after each other. We’re open and collaborative, we listen to everyone and aim for consensus when making decisions.

We don’t work with impossible deadlines. We do not micro-manage people. We treat all staff like grown-ups, and we trust each person to work when and from where they wish. We don’t value long working hours. We believe in using our time efficiently and enjoying a good work-life balance.

We firmly believe in equal opportunities and continuously foster a workplace that is safe and inclusive for everyone. A diverse team makes better decisions, is more creative, and adapts better to change. Our motivation, though, is more profound than that: we think the lack of diversity in our industry is the symptom of some severe flaws in our society, and we’re committed to doing our part in the ongoing global effort to fix them.

About the job
You will be our first Support Engineer. Historically, developers from our Products and Projects teams have taken care of client support, but we want to improve things by having a dedicated team.

You will start by shadowing other developers, reading documentation and responding to basic client requests using our internal tools.

After a few months, you’ll feel confident enough to respond to most client requests. You’ll often need help, but you’ll know who to ask in the team, and you will ask a lot.

With time, you’ll gain autonomy. You’ll have a deeper understanding of our products and our software stack, you’ll be able to investigate and report bugs, respond to more advanced client requests, and even extend our support tools.

As we mentioned before, you don’t need to have experience with our software stack, but if you’re curious, we use Ruby, Ruby on Rails, AWS, MySQL, Elasticsearch, Sidekiq… We keep our extensive test suite always green (or almost); we do Kanban and continuous delivery.

What we offer
As mentioned above: no parties, no video consoles, no fuss-ball tables, or any other trick to keep you working more time than necessary. Instead, we offer:

  • Salary range between €25,000 and €35,000, depending on experience.
  • An indefinite contract. We value long-term relationships with our staff.
  • Work with flexible schedules so that you can be there for the people you love, avoid commuting every day, find the environment where you’re most productive, and plan your day exactly how you like it.
  • Great flexibility to enjoy however you prefer your 23 days of annual holidays (in addition to the regular bank holidays).
  • Support for your continuing education and professional growth: books, workshops, conferences…
  • An inclusive, supportive, and stable environment where your best work can happen, and you can grow as a developer. We focus on results, not long hours so that you can have a life and don’t burn out.
How to apply
Interested in the position but dreading going through a hiring process? We feel you! Please, continue reading.

We know applying for a job can be time-consuming and stressful. It usually is, so we won’t pretend it is not. What we can do, though, is our best to make you feel as comfortable as possible during the process. We’ve revisited our recruiting process with this specific goal in mind.

You won’t be asked to explain sorting algorithms on a whiteboard, or to code live in front of a panel of judges. We want you to succeed, and so, we made our recruiting process more like it is working at BeBanjo in reality: remote (you can do the whole process from home), flexible (you’ll have options in some steps of the process, and we’ll adapt to your schedules), asynchronous (we’ll minimize calls and interviews), certain (you’ll know what to expect about each step of the process) and mostly in writing (because we write a lot).

Still here? Good! Want to apply? Marvelous! the address below that speaks to us. Tell us a bit about yourself and your background, why you are interested in the position, what your expectations for the job are, and what you will bring to our team. We value good writing and attention to detail, so please take your time with the cover letter. Show us a sneak peek of how it will be working together!

We are accepting applications for this position until the end of June 21st. We’ll let you know that we received your application but, to give everyone a fair chance to apply, we’ll probably not get back to you again until after the deadline passes.

Apply info ->

To apply for this job, please email your details to careers@bebanjo.com

Shopping Cart
There are no products in the cart!
Total
 0.00
0