Senior Technical Support Engineer – Remote

last updated September 14, 2020 16:07 UTC


HQ: London

  • OFF: Europe Only
  • Customer Support
  • Full-Time
As a Platform Support Engineer, your job will focus on supporting all the different areas of the business with a team of specialists. You will:

  • Assist business groups to develop an understanding of their operations and technology solutions to streamline work.
  • Troubleshoot and debug software and infrastructure issues raised by end-users of in-house built, proprietary software.
  • Verify and document bugs for tracking and escalation.
  • Identify and drive platform Incidents, managing communication with stakeholders and coordinating with development teams.
  • Become an expert in Ebury’s products.
  • Liaise with the Software Engineering team to establish support workflows and monitoring plans for new products and projects.
  • Develops and maintains relations with external software providers support and vendors.
  • Provide professional support and incident management to internal and end-users.
  • Coordinates with other departments and performs assessment and customization of new technologies, projects, outputs and tools used in any area related to applications.
  • Collaborate with other software development engineers on process enhancements and code reviews.
Candidate required skills

  • Experience providing L2/L3 support in a cloud software platform.
  • Excellent communication skills in English.
  • Have proficient problem-solving skills and strong technical troubleshooting skills.
  • Software development experience with Python and Django.
  • Familiar with AWS Cloud and Linux administration.
  • Work remotely for at least 1 year
Candidate valuable extra skills

  • Experience with Agile Methodologies and Continuous Integration.
  • Knowledge of front-end technologies, such as HTML, CSS, JavaScript, jQuery.
  • PostgreSQL, MongoDB, ElasticSearch, Celery, Redis
  • Kibana, Grafana, Prometheus, Nagios, Sentry
  • Business Intelligence and CRM Tools
  • Knowledge of financial processes
  • Anything you think could be useful for us? Go for it!
More reasons to join us?

  • Work on remote-first teams, so you won’t miss on water cooler conversations
  • You will work remotely, but you will never feel alone. Get introduced to others via Donuts
  • Live wherever you want (preferred time zone: EU and South America (GMT-5 max)), but we look for stability. At this point in time, we are not open to digital nomads.
  • Work autonomously.
  • Keep 100% focused!
Apply info ->

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