SaaS Customer Support for Awesome Small Tech Company

last updated January 4, 2020 2:11 UTC

Sherpa, Inc.

HQ: Denver

  • Full-Time
Sherpa, Inc. is seeking a passionate, energetic, detail-oriented individual with a burning desire to provide world-class customer support. Our company is growing very quickly and has an immediate need for more top quality customer service talent.
This Customer Support Representative role is a critical part of our mission to deliver extraordinary customer service to our users. This position requires a solution-oriented problem-solver who will quickly and accurately resolve customer facing problems.

Here’s what we’re looking for:

  • Experience in Customer Success or Customer Support.
  • A thirst to resolve customer support requests quickly and correctly.
  • A great track record of mitigating customer churn.
  • Excellent communication skills, a great listener. Tech savvy and have experience implementing software on an account per account basis.
  • Experience working with customer communication and ticketing tools like Slack and Freshdesk.
Here are some of your responsibilities:
  • Relentless customer support through multiple channels such as Facebook, Freshdesk, email and chat.
  • Onboarding new customers and training their staff on how to use the Lead Sherpa platform effectively.
  • Advising our customers on how to improve their performance and increase their return on investment.
  • Working closely with our product and engineering teams to ensure issues are resolved.
  • Proactively talking with customers to ensure that they get the most value out of our service.
  • Conducting webinars with groups of customers to assist with onboarding and product adoption.
Lead Sherpa’s team is fully distributed across the world – we’re look forward to learning more about you!
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