What You’ll Do (Before You Build Your Team)
Monitor calls and chats, and own the associated CRM & Billing System hygiene, and overall data quality related to sales.
Provide actionable insight (to management, and reps) on what impacts sales and what impacts churn.
Conduct at least one one-hour, live, 1-1, coaching & shadowing sessions per week with each rep, to improve the performance of reps, and deliver feedback and training.
Train new reps on the product, pricing, script, and systems.
Track performance on a team and individual level.