Zūm is a fast-growing Series E startup backed by Sequoia Capital, SoftBank, Spark Capital, and GIC, committed to modernizing the long‑stagnant school transportation industry. We operate in more than 15 states across the U.S., with major hubs in San Francisco, Los Angeles, and Seattle, and are expanding further into the East Coast and Midwest. As a technology-focused company, we use advanced tools to run and optimize school district transportation systems, while also building our own charter platform and developing proprietary SaaS products. We are also leading a nationwide effort to electrify school transportation fleets and support local utilities by returning energy to the grid. Our work has earned recognition from CNBC’s Disruptor 50, the Financial Times 500 fastest-growing companies, and Fast Company’s World Changing Ideas.

Interested in joining our team? We are hiring for multiple roles starting in June 2026 and will begin reviewing applications and scheduling interviews soon.

About the Role
We’re looking for an experienced Operations Supervisor to support daily transportation operations at our Shawnee, KS site. You will report to the Location Manager and lead front-line supervisory teams, ensure strong operational performance, and help drive key initiatives. This position is essential for maintaining service quality, developing staff, supporting customer needs, and advancing the location’s strategic goals.

What Makes You Successful in This Role
You’re a hands-on leader who thrives in the fast pace of daily operations. You manage competing priorities while keeping safety, service quality, and team morale at the forefront. You take ownership, solve problems, and avoid excuses. Your team trusts you because you lead with consistency, fairness, and genuine care. You’re comfortable working in the field—coaching supervisors, resolving route issues, or stepping in to support operations when needed. You communicate clearly at all levels and keep people aligned. You believe operational excellence comes from empowering your team, not micromanaging, and you take pride in helping people grow.

Responsibilities
Operational Excellence & Performance Management
• Manage day-to-day transportation operations, including scheduling, staffing, route assignments, and field trip or charter coordination
• Track and analyze operational KPIs through Zum’s IT systems, taking action to exceed performance goals
• Work with the Location Manager to ensure operational readiness, address real-time challenges, and maintain a safe, organized facility
• Partner with the Maintenance Manager to ensure fleet readiness, regulatory compliance, and effective oversight of labor and operational expenses

Team Leadership & Development
• Directly supervise and coach staff, providing feedback and development support
• Collaborate with HR, Recruiting, and Safety teams to execute hiring plans, maintain staffing levels, and resolve employee issues
• Build a culture focused on accountability and continuous improvement through regular check‑ins, performance reviews, and development conversations
• Identify and support high‑potential employees for future growth

Safety, Compliance & Customer Service
• Promote a strong safety culture that protects employees, students, and the community, while ensuring compliance with state, federal, DOT, and contract requirements
• Review incident reports, manage accident reporting procedures, and ensure accurate documentation
• Maintain strong relationships with customers and internal partners, consistently meeting or exceeding service expectations
• Respond quickly and professionally to customer questions, service concerns, and operational issues, serving as an escalation point

Qualifications
Basic Qualifications
• 2+ years of experience managing client relationships or accounts in an operational environment
• 2+ years of supervisory experience leading teams of 25+ employees in fast‑paced, time‑sensitive operations (transportation, logistics, field services, hospitality, etc.)
• 2+ years of experience managing daily operations in complex, time‑critical environments

Preferred
• Bachelor’s degree in Business Analytics, Business Management, Operations Management, or a related field, or 4+ years of equivalent operations leadership experience
• Experience working in a unionized environment and knowledge of CBAs
• Experience in K–12 transportation or supporting school district clients
• Proficiency with transportation or fleet management systems and Microsoft or Google applications
• Strong organizational skills with the ability to manage multiple priorities
• Proven success developing staff and building strong supervisory teams
• Excellent communication and interpersonal skills with the ability to influence at all levels

The salary range for this position is provided in the compensation section below, and actual pay may vary based on location, experience, and skills. This role may also include bonus, equity, or commission opportunities. Full‑time employees receive benefits including Medical, Dental, Vision, 401(k), Holidays, Wellness programs, Vacation, and more. The targeted pay range for this role in US CA is $90,000–$100,000.

Zūm Services, Inc. and its subsidiaries are committed to equal employment opportunities and prohibit discrimination or harassment based on any protected characteristic under federal, state, or local laws.