Zūm is a fast‑growing Series E startup backed by Sequoia Capital, SoftBank, Spark Capital, and GIC, committed to reinventing the long‑stagnant school transportation sector. Operating in more than 15 states—with major hubs in San Francisco, Los Angeles, and Seattle—we are rapidly expanding into the East Coast and Midwest. As a technology‑focused organization, we use advanced tools to run and optimize transportation systems for school districts, while also launching our own charter platform and building proprietary SaaS products. We are additionally leading a nationwide effort to transition school fleets to electric vehicles, helping local utilities by supplying energy back to the grid. Our work has earned recognition from CNBC’s Disruptor 50, the Financial Times 500 fastest‑growing companies, and Fast Company’s World Changing Ideas.

About the Role
We are looking for an experienced Location Manager to oversee transportation operations in Nashville, TN. This position covers the full operational lifecycle—from bid preparation and site launch to daily oversight and continuous improvement. You will build and lead strong teams, manage P&L responsibilities, and create best‑in‑class transportation operations that exceed customer expectations.

What Makes You Successful in This Role
You are a confident, decisive leader who thrives in fast‑moving environments where priorities shift quickly. You balance the urgency of operations with unwavering commitment to safety. You build trust with customers, teams, and stakeholders through consistent communication and follow‑through. You invest in talent, develop people, and create teams that take ownership and deliver results. You are equally effective analyzing financials, engaging with drivers on site, and presenting to district leaders. You enjoy building new operations from the ground up and push past obstacles with initiative and persistence.

Responsibilities
Operational Leadership & Start‑Up
• Lead full site start‑ups for new contracts, including staffing, facility preparation, and IT setup
• Create and implement hiring and training programs that meet or exceed state, federal, and district standards
• Build strong customer and stakeholder relationships, consistently delivering exceptional service
• Oversee assigned contract operations with consistency and excellence

Performance Management & Safety
• Use Zum’s technology systems to monitor, analyze, and exceed KPI expectations across all areas
• Drive a strong behavioral safety culture to protect employees, students, and the community
• Ensure full Safety Department compliance with state, federal, DOT, and RFP requirements, including accurate documentation
• Review all incidents and ensure proper reporting and submission of required documentation
• Manage P&L in alignment with company financial standards
• Work with HR, Recruiting, and Safety to develop and execute hiring strategies that support operations
• Mentor and develop employees, preparing future leaders
• Partner with Maintenance to ensure fleet readiness and regulatory compliance
• Oversee daily operations including scheduling, staffing, field trips, charters, route assignments, and trip execution
• Collaborate with payroll to ensure accurate, timely processing and quickly resolve issues
• Manage union relationships in accordance with the collective bargaining agreement
• Maintain safe, clean, well‑organized operational facilities
• Coordinate accident investigations and workers’ compensation cases with the Safety Manager, insurers, and claims administrators
• Build and maintain strong relationships with district partners and the community to ensure excellent service

Qualifications
Basic Qualifications
• Proven experience managing full P&L with operational oversight and KPI accountability
• 5+ years managing daily operations in complex, time‑sensitive industries such as transportation, field services, logistics, or hospitality
• Experience in scheduling, staffing, planning, and executing operations
• 5+ years of client‑facing account management in an operational setting, demonstrating excellent customer service skills
• Experience managing salaried leaders and collaborating across multiple departments
• A track record of career growth supported by certifications or ongoing education, with success developing teams and high‑performing employees
• Strong understanding of safety practices, compliance requirements, and regulatory standards

Preferred Qualifications
• Experience working in a unionized environment
• Leadership experience in transportation start‑ups or new district launches, including facility sourcing, IT implementation, team building, and fleet intake
• History of managing successfully through rapid growth or major organizational changes
• Proficiency with Microsoft or Google productivity tools

The targeted compensation range for this role is $100,000–$110,000.

Zūm Services, Inc. and its subsidiaries are committed to equal employment opportunity and prohibit any form of discrimination or harassment based on legally protected characteristics.