Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)

• Do you have experience acting as the named point of contact for enterprise customers, focusing on retention and growth strategies throughout the enterprise?
• Have you employed specific strategies and procedures for conducting outreach and managing customer concerns, delivering exceptional customer service characterized by organization, strategic thinking, and urgency?
• Do you actively seek client feedback to increase user satisfaction and product stickiness, acting on the collected feedback to enhance customer retention?
• Are you skilled in employing a highly consultative style to discover additional unmet needs and new use cases, generating new work/sales with current clients and creating proposals to meet these needs?
• Have you recommended service and product enhancements to improve sales potential and customer satisfaction, documenting and conveying every request to the product or sales team?

• Do you embrace challenges as a pathway for your own growth?
• Have you embraced difficult conversations with colleagues?
• Do you have a track record of providing feedback to peers and leaders to reach goals?
• Are you able to articulate what growth looks like for you?

• Customer Engagement – Proactively and reactively help customers understand the full value of LeadSimple through targeted outreach, both one-to-one and one-to-many.
• Extensive Product Knowledge – Possesses a deep understanding of LeadSimple’s features, both technically and in client-specific applications, to ensure all customer needs are fully met.
• Highly Consultative – Effectively communicates product features to clients in a relatable and engaging manner, identifies unmet needs, and generates new work, resulting in increased sales.
• Commitment to Customer Satisfaction – Maintains professional correspondence with clients at all levels, fostering strong, loyal relationships and a willingness to take ownership of outcomes.
• Autodidactic – Aggressively seeks out the information necessary to achieve mastery in the role.
• Communication – Clearly, concisely, and candidly articulates thoughts with internal and external stakeholders, avoiding vagueness and ambiguity, while delivering well-structured written and verbal communication.

• 8 Company Holidays + Week off at Christmas
• 6 weeks Paid Time Off (5 weeks Vacation, 1 week Sick)
• 1 Volunteer day with the organization of your choice
• Birthday lunch on us 🎂
• Monthly Healthcare Allowance
• Monthly WFH Allowance
• Yearly Vacation Allowance
• Fun and outcome-driven work environment with a smart, hard-working team
• Location independence
• Mission-driven company and values-based culture