AgentFire (https://agentfire.com) sells real estate websites and related services to agents, teams, and brokerages across North America and Canada.

We’re the highest overall-rated real estate web platform in the industry, and we have an outstanding team with great chemistry.

Customer Success is a major priority for us, and this role offers significant opportunities for growth, especially as we start looking to hire managers.

Please read our Glassdoor reviews here: https://www.glassdoor.com/Reviews/AgentFire-Reviews-E1258957.htm.

Job brief
AgentFire Customer Success Representatives act as the link between our sales and support teams. Your role is to help convert new sign-ups into satisfied, long-term customers.

After the sale, you’ll be the customer’s primary point of contact. You’ll work with them to resolve issues, ensure ongoing satisfaction, and support them while they remain active accounts with us.

Your responsibilities may include answering advanced support questions and occasionally joining 1:1 screen-share sessions to help customers understand the features of their websites. You may also show them existing or new products and features tailored to their unique goals.

Key responsibilities include:
– Take customers under your guidance immediately after they sign up
– Conduct periodic check-ins to see how you can help, and share relevant existing and new features
– Provide 1:1 product demonstrations and live support so clients can get the most from their AgentFire website and overall experience

Individual requirements and skills:
– Fluent written and spoken English
– At least 1+ year of experience in a Customer Success role or similar position (e.g., hospitality or support)
– At least 1+ year of experience using WordPress or a similar CMS platform (we use a custom CMS built on WordPress)
– At least 1+ year of experience providing 1:1 virtual support and/or consulting (we use Google Hangouts)
– Experience with ticket-based support (we use Intercom)
– Phone support experience (we use Kixie)
– Experience with project management tools (we use Teamwork, ClickUp, and Asana)
– Experience working with brand presentation and delivering value through customer experience
– Excellent communication skills and the ability to build positive business relationships
– Solid technical skills related to using the product or service
– Strong accountability and personal organization (this is a remote role)

Bonus skills (not required, but strongly preferred):
– Experience in the real estate industry

Working hours
Expect about 8 hours per day, scheduled between PST and EST U.S. time zones.

How to apply
Please complete your application using the link below.