That’s a pretty big task, and we’ve got some exciting problems to tackle. 💪
We want to make that process as easy as possible, and to do that, we need to deeply understand how our users are using our product, and what would we need to build in order to make it a better experience.
This is not your average customer success role.
• You’ll need to know our product inside-out 💡, including all its capabilities and limitations.
• You should have a head for business: we’ll need you to understand our customers’ businesses and their needs as well as they do
• You would ideally have an eye for product: you’ll be feeding back insights from what you learn working with out customers directly into our product process, and so you’ll have a big impact on the product’s direction.
• You should be smart and quick to learn: as a small startup, we’re moving really quickly, and everything’s always changing. You should thrive in an environment where you’re not told exactly what to do, but are free to find opportunities and make the most of them.
If you think that these all apply to you: then we’d love to talk!
To apply for this job, please visit airtable.com.