- We ask brands a bunch of easy questions to find out all about them
- We then match them with brands to create their own unique mini network
- We then help them shout out and be shouted out by these brands through simple emails, website plug-ins and social shout outs
- And of course we help them along the way…
Above everything else, you’re a people person who builds relationships quickly. Great if you have experience in customer success, but your role isn’t primarily tech support and picking up bugs, it’s helping people who run authentic brands to fall in love with Ampjar.
- Priority one is to quickly understand our customers and help them fall in love with our product
- A big part of this is jumping on calls with our prospective and new customers to help them understand the value of being an active user
- Talk our language in everything that you do
- Keep your finger on the pulse of our customer base, helping our broader team understand what our customers want and what they are thinking
- Quickly become an Ampjar guru, jump on board and learn our product like the back of their hand
- Be an excellent communicator with really, really good verbal and written skills
- Not be shy to get in front of the camera and record how to videos for clients with ease
- Know what it takes to make customers happier than they were before they met you!
- Be available from approx 9am-5:30pm Monday – Friday Eatern Time. On occasion you may need to check in on customer messages over the weekend.
- Speak English with a native North American accent.
- Have experience using Slack and Hubspot
- Have experience working remotely and in the digital space
- Have a passion for truly authentic small businesses
- Competitive salary
- Equity in a rapidly-growing company
- Work from anywhere with an internet connection
- Annual global team retreats with all expenses paid
- Be a part of an awesome team!
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Ampjar is a fully remote venture-backed company with team members on 5 continents.
We’re growing (and loving it!) and are adding a Customer Success team member based on the East Coast of the US or Canada.
While we’re growing we are still just 15 people in the team, so the opportunities to grow with the company are significant.
We hope you choose to apply and find out more about us. Here are some links to help you out:
To apply for this job, please visit ampjar.typeform.com.