You will work from home using a laptop and headset, working on support phone calls and tickets. You will have access to the company knowledge base and be able to communicate with colleagues to find the best answer to provide. Work hours will be very flexible and up to you but we are especially looking for people available during evenings and week-ends.
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Follow up to customer inquiries by taking specific action in a timely manner
• Aim to resolve issues on the first call by being proactive
• Appropriately communicate with customers via phone and email
• High School Graduate or GED
• Availability to work various shifts
• Proficiency with desktop computer system and Internet skills
• Proven oral & written communication skills
To apply for this job, please visit loyaltek.breezy.hr.