BIG HEALTH Billions of people worldwide are suffering from problems for which we have proven behavioural solutions. Yet most can’t access anything other than pills. That’s where we come in. We take your data and turn it into personalized behavioural medicine – to help you sleep better, stop smoking and worry less, without pills or potions. Our first product, Sleepio, is a digital sleep improvement program clinically proven to help overcome long term poor sleep. Our ambition is much greater – to transform non-drug healthcare using the power of technology. Our offices are in London and San Francisco, but as a team we are more widely distributed with members working out of New York, Glasgow and Prague.

YOUR ROLE As Customer Service Assistant your role will be to help delight our customers – consistently! This role includes:

• Helping people use the Sleepio web program and iPhone app via email, Twitter and Facebook
• Troubleshooting any problems they’re having and helping to resolve them as quickly as possible
• Regularly keeping track of recurring feedback to help us improve Sleepio
• Moderating the members’ online community
• Occasionally, managing email campaigns and proactively communicating with our customers

YOU We’re looking for someone organised, energetic and with a can-do attitude. You should have a real passion for helping customers, with a strong desire to find a positive outcome to any problem you face.

You’ll need to demonstrate:

• Excellent communication skills and fluency in English
• Ability to prioritise and manage multiple priorities
• Attention to detail

Crucially, we’ll need you to:

• Be situated in one of these time zones: GMT; EST (or nearby)
• Be able to commit to this role for at least 6 months
• Be able to dedicate 6-10 hours/week to this role, spread out over 3 days Mon-Fri TO APPLY Please visit:

Equity

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