Client / Account Manager

last updated November 28, 2019 19:00 UTC via WWR

DoubleUp Agency

HQ: Victoria, BC

  • OFF: North America Only
  • Full-Time
Client Partner / Account Manager
Do you have a passion for bringing order to chaos? We’d love to talk. Our fast-growing team is looking for someone who’s comfortable wearing multiple hats, and adding new ones to their hat collection on a regular basis. 
Part business development, part project manager, and part relationship expert, this role relies on a passion for collaborative problem solving to help both our clients and the team, a love for herding cats, and a finely-tuned attention to detail.

  • Create, retain and grow great client relationships on key accounts.
  • Engage in prospective client calls and evaluate for opportunity and fit.
  • Nurture existing client relationships and identify opportunities to expand them into long-term, recurring engagements.
  • Communicate DoubleUp’s differentiators in a compelling, articulate way.
  • Gather project details, collaborate with internal stakeholders to create estimates and proposals, and negotiate contract terms.
  • Own communication between the internal team and the key client stakeholders and establish a check-in cadence that supports the project flow.
  • Conduct ongoing account check ins, planning exercises, and reviews to ensure that our clients and team are prepared for any challenges and opportunities.
  • Champion new initiatives, uncover new client opportunities, create and deliver insight-driven creative briefs, and work with our creative team to ensure our work continually meets or exceeds our client’s expectations.
  • Manage high volume and fast paced delivery of digital marketing projects including campaigns, brand development, social media, paid media, websites and video projects.  
  • Travel to client sites on an as-needed basis
  • Provide trusted counsel to our clients based on the evolving digital marketing landscape and their unique business goals – Be a true partner for our clients.
  • 2+ years of experience in a Client Relationship or Account Manager role, preferably in an agency environment in digital marketing, product design or creative services.
  • Jedi-level people skills that enable you to not just close deals, but to make a killer first impression that is only outdone by an even better lasting impression.
  • Ability to pitch to clients with confidence and clarity.
  • Fine-tuned radar for potential risk, paired with a fine-tuned strategy for mitigating them before they impact the client.
  • Understanding of and appreciation for good design, and the processes and lifecycles required to achieve it.
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