Call Center Representative [Fluency in Bengali required]

last updated March 31, 2020 20:24 UTC

Sendwave

HQ: Sendwave

  • OFF: Anywhere (100% Remote) Only
  • Customer Support
  • Full-Time
In this position you’ll:
  • Learn Sendwave processes and culture to ensure that you can provide every user the stellar experience they deserve.
  • Assist new users via inbound calls, outbound calls, texts and emails with various issues related to the onboarding process in both English and Bengali.
  • Complete the verification process for all new users, determining if they will be allowed to transact with Sendwave.
  • Complete the verification process for users requesting to raise limits.
  • Use our anti-fraud tools and verification systems to keep fraudsters off our platform.
  • Participate in trainings & team meetings.
Skills you’ll need to be successful:
  • Ability to make high-quality decisions quickly, while being comfortable with sometimes making the wrong call.
  • Enthusiastic about speaking with users (and fraudsters) to conduct verifications and ensure that legitimate users have a positive experience.
  • Excellent written & verbal communication skills. Specifically, ability to balance being firm and decisive in the event you are speaking to a fraudster with being empathetic when speaking to legitimate users and borderline cases.
  • Natural curiosity. A desire to keep after a problem until you understand what is going on.
  • Ability to track fraudster patterns as they morph.
  • Fluency in both Bengali and English is required.
Requirements:
  • Ability to commit to a full time schedule (40 hrs per week)
  • Ability to work at least one weekend shift per week (Saturday or Sunday) every week.
  • Ability to work assigned shift, as we are open 24 hours per day/7 days per week.
  • 2+ years of customer service experience, some call center experience required.
  • Must be able to work one of the following shifts (we are hiring 1 representative for each):
  • 8am to 4pm EST Sunday – Thursday
  • 8am to 4pm EST Tuesday – Saturday
Location
Our company, including our support team, is 100% remote. You must live and be authorized to work in the United States. Candidates authorized to work exclusively outside of the United States will not be considered.

Salary and Benefits
  • $20 USD/hour (or equivalent in another currency)
  • Benefits package
  • Equipment provided (laptop & headset).
  • Position is remote, and can be executed from any quiet location with reliable, fast internet.
Our team
  • We are a distributed group of engineers and operations headquarter members and over fifty customer support representatives, spread across three continents who are deeply passionate about our mission.
  • We collectively speak over twenty languages, including Swahili, Dutch, Luganda, Somali, Amharic, Mandarin, Wolof, Fante, Ewe and Arabic.
  • Sendwave is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Apply info ->

To apply for this job, please visit boards.greenhouse.io.