(Entrepreneurial!) Agency Operations Manager πŸ”₯

last updated November 20, 2020 0:11 UTC


HQ: Austin, TX

  • OFF: Anywhere (100% Remote) Only
  • Business, Management and Finance
  • Full-Time

Hello All Operations Managers!

Could you find passion in helping independent entrepreneurs and brands grow their businesses?

Are you hungry to learn and eager to get in at the ground floor of a crazy fast-growing (nearing 20x growth over 4 months! πŸš€ πŸš€) startup?
If so, read on…

My name is Alan VanToai, and I am a serial SaaS entrepreneur with 2 previous exits.

Now, I’m the founder of CrewFire.com, a SaaS platform that helps e-commerce brands and entrepreneurs transform their businesses by turning their customers into their army of brand ambassadors and micro-influencers.

We are on a mission to help independent entrepreneurs grow and thrive, in a world increasingly dominated by big tech, and increasingly hostile to independent businesses.

Many of the brands that find us would love to leverage our software to grow their own armies of brand ambassadors, but lack the bandwidth, time, and expertise.
So we’re doing it for them.
The service we’ll be offering is a 100% done-for-you brand ambassador service, leveraging our platform on our customers behalf (think: community management meets affiliate management meets social media management).
We have paying clients lined up and ready to go, and I’m now looking for an entrepreneurial agency operations manager to work directly alongside me to build out this division.
Sound interesting to you? If so, read on…

Role Responsibilities

  • System Design: Design, create, and implement our agency operations playbook.
  • Customer Success: Service our agency clients and drive powerful, profitable results.
  • Account Management: Serve as initial point-of-contact for agency clients. Manage client relationships
  • Campaign Strategy: Work alongside our team to develop creative community/affiliate marketing strategies for our clients, and execute them.
  • Management & Leadership: Hire, recruit, onboard, and train fulfillment staff (community managers, project managers, etc…) to carry out the agency operations playbook.

Necessary Skills

  • You have at least 5 years of Agency Operations experience under your belt
  • You have the ability to envision, articulate, and then execute complex plans, processes, and system (like building an organizational agency structure from square one)
  • You’re extremely detail oriented (to prove it, please copy & paste a fire emoji after your name in the application form below πŸ”₯).
  • You’re an effective manager and leader
  • You’re a self starter & you take initiative
  • You really love to “WOW” your clients

Culture Fit

Culture fit is as important as skill fit for long-term success. These are our core values, and we will vet every candidate for their fit with these points BEFORE considering
  • We are deeply passionate about the work we are doing. This is about more than just a paycheck. This is about building something that serves others, while building an exceptional team and business in the process.
  • We hold ourselves to a high standards of excellence.
  • We are committed to creating and delivering genuine, transformational value for our customers.
  • We are obsessed with designing and implementing thoughtful, beautiful experiences in every aspect of our business.
  • We are committed to our own journeys of personal growth and self-development.
  • Despite it all, we remain deeply committed to breathing fun and playfulness into every aspect of our business, organization, product, and brand.

A Powerful Growth Opportunity

As one of our first hires, you will be influencing the trajectory of this business. Indeed, we will be keeping that fact in mind as we vet and filter candidates.

And if we’re a good fit, this role will rapidly evolve into a leadership role within the company as we scale (think weeks, not years).

We have a fast-paced, results-oriented team, and we hold ourselves to high standards of excellence and high expectations for continued growth and contribution to our growing business.


This will be a full-time position. The starting rate will be competitive to market, and will vary depending your experience and qualifications.
This is a 100% location independent and remote job, but you will be expected to maintain US working hours to communicate effectively with our team and our customers.

The hiring process will include the questions in the form linked below. For qualified candidates, a follow up project will follow, and then a test project or interview afterwards.

Thanks, and I’m looking forward to hearing from you!
Alan VanToai
Apply info ->

To apply for this job, please visit www.notion.so.

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